Cake Decorator & Customer Experience Specialist

Kroger Family of Companies; Palatine (IL); On-site; USD 25,000 - 27,000; Full time

Job summary

Kroger Family of Companies in Palatine, IL is seeking a bakery department associate to deliver outstanding customer service, answer product questions and support daily bakery operations.

You will decorate cakes and pastries, maintain product quality, manage displays, and ensure compliance with safety, health and company guidelines.

This position offers hourly pay and opportunities for growth as you help create a welcoming store environment and contribute to department goals.

Qualifications

• Retail experience is required to handle customer interactions.
• Bakery/cake decorating experience is preferred.
• Ability to handle stressful situations in a fast-paced environment.
• Basic math skills for transactions and totals.
• Strong communication with customers and team members.

Responsibilities

• Create outstanding customer experience through exceptional service.
• Maintain a safe and clean environment to encourage return visits.
• Assist the department manager in achieving sales and profit goals.
• Answer questions about products and help customers in the department.
• Greet customers and respond to inquiries about bakery items.
• Prepare bakery items including wedding cakes using proper equipment.
• Ensure product quality and check sell-by dates.
• Decorate cakes, pastries, cupcakes, and cookies.
• Label, stock, sign, and inventory merchandise.
• Adhere to health, safety, and company procedures.

Skills

Retail experience

Bakery decorating

Stress management

Math skills

Communication skills

Job description

Kroger Family of Companies in Palatine, IL is seeking a bakery department associate to deliver outstanding customer service, answer product questions and support daily bakery operations.

You will decorate cakes and pastries, maintain product quality, manage displays, and ensure compliance with safety, health and company guidelines.

This position offers hourly pay and opportunities for growth as you help create a welcoming store environment and contribute to department goals.