Bakery Cake Decorator & Customer Experience Specialist

The Kroger Co.; Hoffman Estates (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

The Kroger Co. in Hoffman Estates, IL is hiring a Bakery Associate to deliver outstanding customer service in a fast-paced retail bakery.

You will assist with product knowledge, sample offerings, cake decorating, and keeping the bakery area clean, safe and well-stocked, while supporting department goals. Ideal candidates have retail experience or bakery decorating experience, strong math and communication skills, and the ability to handle stressful situations.

Qualifications

• Retail experience preferred in a customer-facing role.
• Bakery or cake decorating experience is desirable.
• Ability to remain calm and professional under pressure.
• Basic math skills for transactions and weight/dimension checks.
• Strong communication skills with customers and team members.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of products in the department and respond with informed suggestions.
• Offer samples and assist with bakery preparation, including wedding cakes as requested.
• Recommend bakery items to customers to meet their needs.
• Check product quality, review sell-by dates, and operate bakery equipment safely.
• Decorate cakes and other bakery items; label, stock and inventory merchandise.

Skills

Retail experience

Bakery/cake decorating

Stress handling

Basic math

Effective communication

Job description

The Kroger Co. in Hoffman Estates, IL is hiring a Bakery Associate to deliver outstanding customer service in a fast-paced retail bakery.

You will assist with product knowledge, sample offerings, cake decorating, and keeping the bakery area clean, safe and well-stocked, while supporting department goals. Ideal candidates have retail experience or bakery decorating experience, strong math and communication skills, and the ability to handle stressful situations.