Cake Decorator & Customer Experience Specialist

Kroger Co.; Saratoga Springs (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is seeking a bakery department associate to deliver outstanding customer service and maintain a safe, clean bakery area. You will assist the department manager in achieving sales and profit goals while ensuring quality standards across products and displays.

You will interact with customers, decorate bakery items, stock shelves, monitor inventory, and follow health and safety regulations to support a welcoming shopping experience.

Qualifications

• Retail experience is beneficial.
• Bakery/cake decorating experience preferred.
• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about products in the department and store.
• Gain and maintain knowledge of department products and respond to inquiries with suggestions.
• Offer product samples and assist with bakery items, including wedding cakes, using proper bakery equipment.
• Recommend bakery items to help customers find what they want and need.
• Check product quality for freshness and review sell-by dates; operate bakery equipment.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products for customers; stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies in stock.
• Adhere to health, safety, and civil code regulations.
• Follow merchandising, customer service, labor, loss prevention and safety policies.
• Reinforce safety programs and report unsafe conditions to management.
• Inspect equipment and arrange repairs as needed.
• Report safety risks, theft or fraud; notify management of accidents.

Skills

Customer service

Effective communication

Math skills

Stress management

Job description

Kroger Co. is seeking a bakery department associate to deliver outstanding customer service and maintain a safe, clean bakery area. You will assist the department manager in achieving sales and profit goals while ensuring quality standards across products and displays.

You will interact with customers, decorate bakery items, stock shelves, monitor inventory, and follow health and safety regulations to support a welcoming shopping experience.