CAH - SWITCHBOARD OPERATOR

Claxton Hepburn Medical Center & Medical Campus; Village of Carthage (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Carthage Area Hospital is seeking a part-time Switchboard Operator for the evening shift (3pm–8:30pm). The role handles the switchboard, paging, and basic clerical duties, while delivering excellent customer service to patients and visitors in a timely manner.

The operator is the first point of contact for patients, requires a high school diploma, and must exhibit strong communication and interpersonal skills. Variety shifts may apply; compensation includes a $5 shift differential.

Qualifications

• High school diploma or equivalent required.
• Pleasant personality with good interpersonal and customer service skills.
• Strong written and verbal communication, able to diffuse conflicts and assist diverse age groups.

Responsibilities

• Operates the switchboard and paging system; routes calls to correct locations.
• Assists visitors and patients with guest check-in in a timely, courteous manner.
• Provides clerical support as needed and serves as the first point of contact for patients.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Education

High School Diploma or Equivalent

Job description

CAH - SWITCHBOARD OPERATOR INTERNAL

Carthage Area Hospital

Carthage, NY

Clerical/Registration/Medical Records

Part Time, evening shift, 3pm - 830pm

Posted 11/11/2026

Req # 9876

Internal Posting Dates: November 11, 2026-November 16, 2026

CAH- Registration- Switchboard Operator - Part Time – Primary Shift 3p-8:30p; Various Shifts as needed (5.5 and 7.5 hour shifts; 5.5 hour shifts when working evenings and 7.5 hour shifts from 7a-3p when working days)– Req. 9876

Pay Range $18.48-$23.98*+

The Switchboard Operator operates the switchboard and paging system. They receive incoming calls, must ascertain the nature of calls, and must relay the calls to the proper location. The Switchboard Operator is responsible for paging authorized personnel according to procedure and announces authorized messages. The Switchboard Operator is responsible for clerical duties as assigned and assists visitors and patients with guest check-in a timely and polite manner. The Switchboard Operator is the first point of contact for patients and excellent customer service is a must.

Requirements

• High School Diploma or Equivalent
• Pleasant personality with good interpersonal skills and positive attitude while dealing with people.
• Appropriate written and verbal communication skills must possess positive customer service skills and professionally manage conflict with various age groups, primarily in the adult level.
• Strong team player and ability to work independently.
• Strong critical thinking skills and ability to problem solve.
• Must be flexible and open to change.

Reports To

• Patient Access Supervisor

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veterans encouraged to apply.

+This rate does not include the shift differential of $5 for hours worked between 3p-11p (must work 4 hours to qualify).