CAH - SWITCHBOARD OPERATOR

Claxton-Hepburn Medical Center; Village of Carthage (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Claxton-Hepburn Medical Center in Carthage, NY is seeking a Part Time Switchboard Operator to manage the hospital's switchboard and paging system. You will greet visitors, relay calls, and direct messages with professionalism.

This per diem role offers flexible shifts (5.5 and 7.5 hours) with base pay advertised between $18.48 and $23.98 per hour, plus a per diem differential. High school diploma and strong customer-service skills are required.

Qualifications

• High School Diploma or Equivalent.
• Pleasant personality with good interpersonal skills and positive attitude.
• Strong written and verbal communication with customer service skills.
• Ability to manage conflict with various age groups.
• Strong team player and ability to work independently.
• Strong critical thinking and problem-solving abilities.
• Flexible and open to change.

Responsibilities

• Operate the switchboard and paging system and route calls.
• Relay calls to the proper location and page authorized personnel.
• Assist visitors and patients with guest check-in in a timely and polite manner.
• Provide excellent customer service as the first point of contact for patients.

Skills

Interpersonal skills

Customer service

Communication skills

Team player

Conflict management

Flexible

Problem solving

Education

High School Diploma or Equivalent

Job description

CAH - SWITCHBOARD OPERATOR

Claxton-Hepburn Medical Center Carthage, New York, United States

About this position

CAH - SWITCHBOARD OPERATOR

Internal Posting Dates: September 18, 2026-September 23, 2026

CAH- Registration- Switchboard Operator - Per Diem – Various Shifts (5.5 and 7.5 hour shifts; 5.5 hour shifts when working evenings and 7.5 hour shifts from 7a-3p when working days)– Req. 9766

Pay Range $18.48-$23.98*+

The Switchboard Operator operates the switchboard and paging system. They receive incoming calls, must ascertain the nature of calls, and must relay the calls to the proper location. The Switchboard Operator is responsible for paging authorized personnel according to procedure and announces authorized messages. The Switchboard Operator is responsible for clerical duties as assigned and assists visitors and patients with guest check-in a timely and polite manner. The Switchboard Operator is the first point of contact for patients and excellent customer service is a must.

Requirements:

• High School Diploma or Equivalent

• Pleasant personality with good interpersonal skills and positive attitude while dealing with people.

• Appropriate written and verbal communication skills must possess positive customer service skills and professionally manage conflict with various age groups, primarily in the adult level.

• Strong team player and ability to work independently.

• Strong critical thinking skills and ability to problem solve.

• Must be flexible and open to change.

REPORTS TO:

Patient Access Supervisor

*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veterans encouraged to apply.

+This rate does not include the per diem differential of $2

Salary Information

$18.48 - $23.98Hourly Wage