Cage Supervisor

Mohegan PA; Wilkes-Barre (Luzerne County); On-site; USD 45,000 - 65,000; Full time

Job summary

Mohegan Gaming & Entertainment in Wilkes-Barre, PA seeks a Cage Supervisor to oversee daily Cage and Credit operations on the casino floor, enforce gaming regulations, and maintain internal controls. You will supervise staff, handle guest inquiries, and ensure accurate cash handling and transaction processing.

The role requires money handling experience, supervisory skills, and strong organization; flexibility across shifts is required, with a focus on guest service and compliance.

Qualifications

• Money handling and supervisory experience preferred.
• Basic computer input skills.
• Outstanding organizational skills.
• Ability to interact with the public in a highly professional manner.
• Ability to work various shifts and flexible hours.

Responsibilities

• Supervises the daily Cage and Credit operations on the Casino floor for an assigned shift.
• Enforces regulatory rules and internal controls to safeguard assets.
• Ensures compliance with Gaming Regulations and other agencies.
• Assists in staffing adjustments and training of cage staff.
• Leads guest service and maintains positive cross-department relations.
• Oversees card signups and customer requests via card tracking software.
• Assists with casino credit verifications and related reporting.

Skills

Money handling

Supervisory experience

Computer input

Interpersonal skills

Tools

Computer player tracking software

Kiosk operation

Job description

Cage Supervisor# Mohegan US## Cage SupervisorApply: Wilkes-Barre, PA: Full time: Posted Today: R-14407**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE:** **CAREER SITE****Job Duties**Supervises the daily Cage and Credit operations on the Casino floor for an assigned shift. Enforces Casino regulatory rules and regulations, Casino internal controls and accounting controls in order to safeguard the company’s assets. Ensures compliance with Gaming Regulations and other Federal/State agencies. Assists in monitoring business demands and makes necessary scheduling and staffing adjustments. Assists the Cage Shift Manager with day-to-day operation of the Cages to include training, counseling, and supervision of employees. Promotes superior Guest service to both Internal and External Guests. Establishes and maintains positive working relationships with all departments. Handles Guest service and employee related issues with composure and professionalism. Leads a team responsible for growing database through new card signup, managing customer requests through effective use of computer player tracking software, and solves customer problems through sound decision making. Will be fluent in all marketing programs, especially the Players Card program. Has the ability to extend complimentary services in accordance with the approved comp matrix. In the event a Cage Cashier is unavailable, performs casino credit verifications. Supervises casino credit verification activities and report generation to ensure a speedy processing of customer applications for casino credit. Monitors communication between banks, credit bureaus and central credit to ensure timely and accurate information in order to make good credit decisions. Approves request for casino credit or credit limit increases within established levels of authority and in accordance with Section 609a.4. Some related credit inquiries include checking the ACSC Credit screens to identify confidential information like viewing a patron’s consumer credit, casino credit and bank reports. Some other credit related inquiries include responding to a guest’s request for a credit line increase or because a patron’s credit line is on hold for a specific reason which requires the patron to give a detailed explanation. Assumes the responsibilities of the Cage Shift Manager in his/her absence. Supervisory duties when assigned to Sportsbook include: Directly oversees the Cage Cashiers, who operate as Sports Writers in the on-site Sportsbook operation. This position will be stationed in the Sportsbook area whenever Cage Cashiers are working the Sportsbook teller windows. Close out Sportsbook at the end of the shift and ensure money has been transferred to the Main Bank / Cage. Assists patrons with questions and kiosk operation. When necessary, assists with buys and sells at the Sportswriter teller windows. While working in Sportsbook, this position may not write or cash sports wagering tickets. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Provides superior guest service.**Minimum Qualifications**Previous money handling and Supervisory experience preferred. Basic computer input skills. Outstanding organizational skills required as well as strong written and verbal skills. Must be capable of interacting with the public in a highly professional manner. Must be able to work various shifts and flexible hours. #wewantyouWork Shift:Regular*Knock, knock. Hear that sound? That's opportunity!*### About UsWhat began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.