Front Office Supervisor

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 56,000; Full time

Job summary

Mohegan Pennsylvania in Wilkes-Barre, PA seeks a Front Office Supervisor to oversee guest check-in/out, reservations, and front desk operations, ensuring accuracy and efficiency. You will train front desk staff, manage payments and postings, coordinate with housekeeping, and maintain access to safe deposit boxes while promoting superior guest service.

The role requires 2–4 years of hospitality experience, strong organizational skills, and proficiency with Microsoft Office; flexible shifts and

Qualifications

• Two to four years of hospitality experience in a hotel or resort setting.
• Strong organizational and communications skills.
• Ability to train and supervise front desk staff.

Responsibilities

• Oversee guest check-in/check-out and front desk operations.
• Train and mentor front desk staff; ensure courteous service.
• Manage reservations, payments, and postings; coordinate housekeeping when needed.
• Maintain front desk equipment and adhere to cash, vouchers, inventories, and receivables procedures.

Skills

Interpersonal skills

Customer service

Tools

Microsoft Office

Job description

Front Office Supervisor# Mohegan US## Front Office SupervisorApply: Wilkes-Barre, PA: Full time: Posted Today: R-14323**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE:** **CAREER SITE****Job Duties**Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. In addition to managing the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Other responsibilities might include tracking and posting appropriate food, liquor or telephone charges to guests' accounts; completing bookkeeping duties, like balancing accounts and conducting nightly financial audits; and recording and referring patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.**Minimum Qualifications**Two to four years of hospitality experience at a hotel casino resort complex . Must have strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing.Work Shift:Regular*Knock, knock. Hear that sound? That's opportunity!*### About UsWhat began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.