Business Services Manager

Mohegan Pennsylvania; Wilkes-Barre (Luzerne County); On-site; USD 90,000 - 150,000; Full time

Job summary

Mohegan Pennsylvania in Wilkes-Barre, PA is seeking a Business Services Manager to lead all IT functions across the organization, including development, application services, analytics and PMO. You will direct a diverse team, align projects with business priorities, and ensure compliance with gaming regulations.

You will participate in budgeting, define service levels, and drive continuous improvement, while maintaining a 24x7x365 IT operations mindset and strong guest service focus.

Qualifications

• Bachelor's degree in Computer Science, Info Systems, Business or related field.
• Six (6) years of progressive Information Technology experience.
• Experience in managing a technologically-diverse team.
• Ability to obtain and maintain gaming licensure.
• Excellent written and oral communications.

Responsibilities

• Oversees IT functions: Programming/Development, Application Services, IT Reporting/Analytics and PMO.
• Provides day-to-day direction to a multi-functional staff based on business priorities.
• Manages the application portfolio, design, maintenance and support efforts.
• Assists with budget development and management to a specified variance threshold.
• Ensures staff are trained and aligned with enterprise IT policies and gaming regulations.
• Travel 10-15% may be required.

Skills

Excellent written and oral comms

Strong leadership skills

Ability to obtain gaming licensure

Direct 24x7x365 environment

Prioritize and execute in high-press

Team-oriented collaboration

Education

Bachelor's degree in Computer Science, Info Systems, Business or related field

Associates degree in Computer Science, Information Technology, Business or related field

Job description

Business Services Manager# Mohegan US## Business Services ManagerApply: Wilkes-Barre, PA: Full time: Posted Today: R-14232**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE:** **CAREER SITE****Job Duties**The Business Services Manager has responsibility for all business IT functions within the organization. This includes Programming/Development, Application Services, IT Reporting/Analytics and Project Management.· Provides day-to-day direction to a multi-functional staff based on communicated business priorities.· Oversees the entire application portfolio and manages the associated design, maintenance and support efforts· Manages all property development, programming and IT reporting efforts· Assist in the definition, maintenance and management of the department PMO· Define and communicate project milestones, service level agreements, and resource allocation to executive IT leadership, department leads, support staff, and end users.· Assists in the creation and management of an annual capital and operational budget to a specified variance threshold.· Establishes goals and objectives for areas of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain these goals and objectives· Ensures skill-centers under their direct control are staffed and trained appropriately to meet department and business needs· Assists with application maintenance, implementation and upgrade activities· Assists with strategic planning and follow-through· Evaluates areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements· Develops and monitors escalation procedures and thresholds to ensure staff is providing appropriate response per negotiated business service levels· Assists with Applications implementation and upgrade activities· Participates in and complies with established Change Management process and methodology· Supports and enforces established enterprise Shared Services Agreement and adheres to ongoing collaboration efforts amongst all Mohegan properties· Promotes superior guest service· 10-15 % travel may be requiredThe Business Services Manager is responsible for strict adherences to the Information Technology department compliance policies, internal control procedures, Pennsylvania Gaming Control Board control specifications and the casino’s policies and procedures. Performs other related duties as assigned. Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment. Promotes superior guest service.**Minimum Qualifications**· Bachelors’ degree in Computer Science, Info Systems, Business or related field· Six (6) years of progressive Information Technology experience· In lieu of Bachelors’ degree, Associates degree in Computer Science, Information Technology, Business or related field, and ten (10) years of progressive IT experience· Experience in managing a technologically-diverse team· Ability to obtain and maintain gaming licensure in one or more jurisdictions· Casino, retail and hospitality application experience is strongly preferred· Progressive experience in application solutions, project management, development and data analysis· Ability to obtain and maintain gaming licensure in one or more jurisdictions· Ability to direct a 24x7x365 environment· Strong leadership skills· Excellent written and oral communications· Ability to present ideas in business-friendly and user-friendly language· Ability to conduct and direct research into IT issues and products· Highly self-motivated, self-directed, and attentive to detail· Ability to effectively prioritize and execute tasks in a high-pressure environment· Extensive experience working in a team-oriented, collaborative environmentWork Shift:Regular*Knock, knock. Hear that sound? That's opportunity!*### About UsWhat began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.