Cage Supervisor

Caesars Entertainment; Westlake (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Caesars Entertainment in Westlake, Louisiana is seeking a Cage Supervisor to oversee operations at the Casino. Responsibilities include safeguarding company assets and supervising personnel, ensuring compliance with internal controls and gaming regulations. The ideal candidate will promote teamwork and resolve grievances. This position plays a crucial role in ensuring smooth operations and customer satisfaction.

As part of the leadership team, you will report to the Cage Shift Manager and may act as a managerial representative on premises. This role offers an opportunity to engage with guests and maintain high standards of service.

Responsibilities

• Safeguard company assets.
• Monitor operations of the Cage.
• Schedule personnel to best serve customers.
• Ensure adherence to internal controls and procedures.
• Review and investigate financial discrepancies.
• Promote teamwork and resolve employee grievances.

Job description

Job Summary

DUTIES AND RESPONSIBILITIES

• Safeguard company assets.
• Monitor, supervise, and observe operations of Cage.
• Schedules personnel on an assigned shift to best serve the customer.
• Knowledge of and adherence to Horseshoe Casino internal controls, policies, and procedures.
• Performs the functions and duties of Cage Cashier & Caesars Reward Representative, Cashier Main Banker or NRT Drop Cashier when business needs dictate.
• Review and investigate overages and shortages that occur.

Oversee for the accurate completion of all shift work (ex. Fills, Credits, Jackpots, Marker Issuances, Marker Redemptions, Even Exchanges, etc.).

Authority to create cashier generated tickets.

Implements and ensures compliance with company policies, procedures, and gaming regulatory requirements.

Assist the Assistant Cage Manager in preparation of reports and other administrative responsibilities as assigned.

Schedules personnel on an assigned shift.

Responsible for the accurate completion of all shift work.

Promotes teamwork among employees and resolves grievances.

Handles guest related problems.

May be required to act in the capacity of personnel who operate in positions subordinate to this position in times of staffing emergencies or shortfalls.

May not operate in multiple capacities where it would cause a conflict of functions regarding the System of Accounting and Internal Controls.

Perform all other duties as assigned.

Maintains Self-Service Centers.

May act as Managerial Representative on Premises.

Redeems Sportsbook tickets/vouchers in sports wagering system.

Maintains a summary to ensure tickets/vouchers are safeguarded and balanced to a dedicated program run by the Sportsbook.

AUTHORITY AND SUPERVISORY CAPACITY

• Reports directly to the Cage Shift Manager.

Complete authority and supervision over the Cashier Main Banker, Cage Cashier & Caesars Rewards Representative, NRT Drop Cashier, and Cage Line Facilitator (N.E.).

SIGNATORY ABILITY

• Fill and Credit Slips
• Markers and Front Money/Safekeeping
• Key access according to Key List Section XII.b
• Jackpots
• Cashier Generated Tickets
• Check cashing authorization limit not to exceed that stated in the current Credit and Check Cashing Policy
• Winnings Checks
• Inventory, accountability, and window count sheets
• All Cage paperwork
• Coupons
• Paid In/Outs in accordance with the current procedures.
• MTLs
• Cash Transfer Form
• SSC Count Buy Form
• Variance Slips
• Access logs.

Paid Outs, with a limit not to exceed that stated within the current paid Out Policy.

Credit granting authority – see Credit Authorizers in section XIII.C.

Sportsbook Exchange Form

ACCESS TO SENSITIVE ASSETS AND AREAS

• Self-Service Centers
• Cage
• Count (Escorted by a person authorized to be in restricted area)
• Surveillance (documented operational reason only)

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.