Casino Cage Assistant Manager

Caesars Entertainment; Black Hawk (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Caesars Entertainment in Colorado's Black Hawk region seeks a Cage and Caesars Rewards Manager to lead and oversee all Cage and Rewards Center operations, ensuring accuracy, security, regulatory compliance, and exceptional service.

You will supervise Cage Supervisors and staff, manage staffing, scheduling, payroll approvals, budgets, and comply with Title 31/AML requirements while supporting a positive, service-driven culture.

Qualifications

• High school diploma or GED is required.
• Five years of cage operations or banking experience preferred; guest service experience is a plus.
• Must be able to obtain and maintain a Colorado Key Gaming License.
• Must meet and maintain all required certifications.
• Must successfully complete all required company training.
• Stand, walk, and sit during the shift.
• Listen and speak with guests effectively.
• Bend/Lift up to 30 lbs.
• Operate a computer and 10 key calculators.
• Fast-paced customer service environment.
• Ability to multi-task and solve complex problems.
• Meet deadlines that may require an irregular work schedule.
• Perform assigned duties under frequent time pressures in an interruptive environment.
• Exposure to variable temperatures and bright flashing lights and potential loud noise environments.

Responsibilities

• Oversee daily Cage and Rewards Center operations to ensure accuracy, security, and efficient service.
• Lead, coach, and evaluate Cage Supervisors and staff; manage departmental staffing, scheduling, and payroll approvals.
• Maintain departmental budgets and cash levels in accordance with operational and regulatory standards.
• Ensure compliance with internal controls, SOX, gaming regulations, and all Title 31/AML requirements.
• Develop policies, training materials, and performance documents for Cage team members.
• Investigate financial variances and coordinate with Audit, Surveillance, and Finance as needed.
• Communicate issues, updates, and promotional information to Cage staff and management.
• Conduct interviews and make hiring decisions for Cage personnel.
• Approve comps and marketing offers beyond supervisor limits.
• Perform other duties as assigned.

Skills

Cage operations

Banking experience

Cash handling

Leadership

Customer service

Staffing & payroll

Education

High school diploma or GED

Colorado Key Gaming License

Job description

WE ARE CAESARS
Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Cage and Caesars Reward Manager is responsible for leading and overseeing all Cage and Caesars Rewards Center operations to ensure accuracy, compliance, security, and exceptional service. This role provides leadership to Cage Supervisors and team members, manages departmental financial integrity, and ensures all procedures and regulations are consistently followed. The Manager plays a key role in staffing, training, budgeting, regulatory compliance, and cross departmental communication while supporting a positive and service-driven culture.

How You Will Create the Extraordinary

Oversee daily Cage and Rewards Center operations to ensure accuracy, security, and efficient service.

Lead, coach, and evaluate Cage Supervisors and staff; manage departmental staffing, scheduling, and payroll approvals.

Maintain departmental budgets and cash levels in accordance with operational and regulatory standards.

Ensure compliance with internal controls, SOX, gaming regulations, and all Title 31/AML requirements.

Develop policies, training materials, and performance documents for Cage team members.

Investigate financial variances and coordinate with Audit, Surveillance, and Finance as needed.

Communicate issues, updates, and promotional information to Cage staff and management.

Conduct interviews and make hiring decisions for Cage personnel.

Approve comps and marketing offers beyond supervisor limits.

Perform other duties as assigned.

What You Will Need

High school diploma or GED required.

Five years of cage operations or banking experience preferred; guest service experience is a plus.

Demonstrated ability to work in a fast paced, ‑ high demand environment with strong ‑ cash handling ‑ and customer service skills.

Must be able to obtain and maintain a Colorado Key Gaming License.

Must meet and maintain all required certifications.

Must successfully complete all required company training.

ADDITIONAL REQUIREMENTS

Stand, walk, and sit during the shift.

Listen and speak with guests effectively.

Bend/Lift up to 30 lbs.

Operate a computer and 10 key calculators.

Fast-paced customer service environment.

Ability to multi-task and solve complex problems.

Meet deadlines that may require an irregular work schedule.

Perform assigned duties under frequent time pressures in an interruptive environment.

Exposure to variable temperatures and bright flashing lights and potential loud noise environments.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.