Cage Cashier-Swing (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Louisiana seeks a Cage Cashier & Caesars Rewards Representative to provide friendly, efficient and accurate cashiering for customers and Team Members while promoting the Caesars Rewards program.

The role includes operating banks, verifying counts, handling funds, greeting guests, and supporting the rewards program with professional service in a fast-paced casino environment.

Qualifications

• High school diploma or GED required.
• General cashiering background or prior money-handling experience required.
• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.

Responsibilities

• Operates assigned bank or window according to procedure.
• Counts down bank or window and reconciles to the cage accountability.
• Greets and welcomes customers with a smile as a company representative.
• Promotes Caesars Rewards program and cross-sells events and amenities.
• Creates and maintains customer accounts using Caesars computer systems.
• Resolves customer issues using Service Recovery tools.
• Performs other duties as assigned.

Skills

Cashiering experience

Money handling

English proficiency

Education

High school diploma or GED

Job description

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Job Summary

The Cage Cashier & Caesars Rewards Representatives provides friendly, efficient, and accurate cashiering services for customers and Team Members. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.

How You Will Create the Extraordinary

Operates assigned bank or window according to procedure.

Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.

Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.

Transfers carts to and from the vault, cage, change banks, and poker room.

Responsible for the operation of assigned bank or window according to regulations.

Presents oneself as a credit to Caesars and encourages others to do the same.

Verifies coin transferred from main cage to vault.

Greets and welcomes customers with a smile as a company representative.

Serves as Caesars Rewards and customer service role model for other Team Members.

Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.

Resolves customer issues according to the Family-Style Service model using Service Recovery tools.

Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.

Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.

Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

Ensures each customer interaction results in increased customer confidence in Caesars Rewards.

Knowledgeable about competitors’ programs and can make favorable comparisons.

Promotes and executes customer promotions flawlessly.

Creates and maintains customer accounts using Caesars computer systems.

Issues comps in accordance with department comp and guidelines.

Ensures data is accurate and maintains integrity of data.

Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Performs other duties as assigned.

What You Will Need

High school diploma or GED required.

General cashiering background or prior money-handling experience required.

Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.

Must be able to count money and coins accurately.

Must be able to read, write, speak, and understand English.

Must be able to get along with co-workers and work as a team.

Must be able to work any shift as well as fluctuating window times.

Additional Requirements

Must be able to lift up to 50 lbs.

Must be able to stand on feet for long periods of time.

Must be able to bend, reach, kneel, twist and grip items.

Must be able to respond to visual and aural cues.

Must present a well-groomed appearance.

Must be able to maneuver to all areas of the cashiering stations and vault.

Must be able to work at a fast pace and in stressful situations.

Must be able to work calmly and professionally in stressful situations.

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Disclaimer

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Equal Employment Opportunity

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 86998
• Job Category Finance and Accounting
• Job Schedule Full time