Cage Shift Supervisor - Hospitality, Compliance & Growth

American Place; Waukegan (IL); Presencial; USD 50.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Educational Tuition Reimbursement

Paid Time Off

Descripción de la vacante

American Place Casino in Chicagoland seeks a Casino Shift Manager to support the Cage/Credit Manager by enforcing policies, monitoring transactions and ensuring regulatory compliance. You will protect cage assets and supervise staff across shifts with a focus on accuracy and customer service.

The role requires experience in cage operations, strong math skills, and the ability to handle high-pressure situations. Bilingual candidates are a plus; education begins with a high school diploma or GED.

Formación

• High School/GED preferred.
• Minimum of 2 years’ experience working in all facets of cage operations.
• Ability to operate calculators, computers and money counters for cash and coin.
• Knowledge of cage computer system.
• Ability to handle high volume and stress situations.
• Basic math skills with knowledge of currency.
• Bilingual a Plus (Preferred)
• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Responsabilidades

• Deliver excellent internal and external guest service while maintaining control of all casino cage assets during assigned shifts.
• Supervise, train, evaluate performance, coach team members, and assist with employee scheduling.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws and company policies.
• Maintain accurate guest credit records, report and research cage variances, and audit/verify transactions with the table games department.
• Approve check cashing and credit issuance in accordance with policies.
• Resolve guest complaints and disputes professionally; perform duties of Casino Cage/Credit Manager in their absence.
• Carry out additional reasonable duties as assigned.

Conocimientos

Cash handling

Calculations

Bilingual

Stress management

Customer service

Educación

High School/GED

Herramientas

Cage computer system

Calculators

Money counters

Descripción del empleo

American Place Casino in Chicagoland seeks a Casino Shift Manager to support the Cage/Credit Manager by enforcing policies, monitoring transactions and ensuring regulatory compliance. You will protect cage assets and supervise staff across shifts with a focus on accuracy and customer service.

The role requires experience in cage operations, strong math skills, and the ability to handle high-pressure situations. Bilingual candidates are a plus; education begins with a high school diploma or GED.