Cage Shift Supervisor

delawareparkcasinoracing; Wilmington (DE); On-site; USD 52,000 - 76,000; Full time

Job summary

Delaware Park Casino Racing in Wilmington, DE seeks a Cage Supervisor with 2–3 years cashier experience and 1 year of supervisory experience. You will supervise cashiering, safeguard cash and cage inventory, and train staff while ensuring compliance with gaming regulations.

Lead a team, coordinate schedules, recruit and coach staff, and maintain professional guest relations. The role requires flexibility for evenings and weekends and the ability to lift up to 50 lbs.

Qualifications

• Two to three years cashier experience required.
• One year supervisory experience required.
• Background check and Delaware Lottery licensing required.
• Understand internal controls and gaming regulations.
• Knowledge of Currency Transaction Reporting (CTR) requirements.
• Proficient with Microsoft Windows systems.
• Maintain confidentiality in handling sensitive information.
• Able to work evenings, weekends and holidays.
• Strong leadership, interpersonal and communications skills.
• Able to lift up to 50 lbs.

Responsibilities

• Create and maintain a fun, entertaining environment with service excellence.
• Safeguard currency, coins, tickets, tokens, forms and records for VLT Cashiering.
• Custody of cage inventory including main bank, reserve bank, employee/front windows.
• Direct supervision, scheduling and training of all cashiering functions.
• Assist with recruiting, training and coaching/discipline of Cage Operations staff.
• Assign team members to locations as needed.
• Communicate clearly with team members and guests to promote relations.
• Address guest complaints promptly and with good judgment.
• Maintain professionalism with team members and guests.
• Promote outstanding guest relations and teamwork.
• Perform other duties as assigned.

Skills

Leadership

Supervisory experience

Cash handling

Guest relations

Communication skills

Discretion

Team coordination

Tools

Microsoft Windows

Job description

* Hours are 11:30 pm to 7:30 am

JOB RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
• Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
• Responsible for direct supervision, scheduling and training of all cashiering functions.
• May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
• Assigns team members to appropriate locations, as necessary.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must have two (2) to three (3) years cashier experience.
• Must have one (1) year Supervisory experience.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
• Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
• Knowledge of Microsoft Windows systems required.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
• Must possess strong leadership, interpersonal, customer relations and communications skills.
• Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.

For a full list of our career opportunities, please visit www.DelawareParkCareers.com.