Cage Shift Supervisor

Delaware Park Casino & Racing; Delaware (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Delaware Park Casino & Racing is seeking a capable Cage Operations supervisor to oversee cashiering teams, ensure regulatory compliance and maintain strict control of currency and inventory. The role emphasizes leadership, training and guest relations while sustaining high service standards.

The candidate must have cashier and supervisory experience, pass background checks, and be able to work flexible hours including nights and weekends. Knowledge of CTR and gaming regulation is essential.

Qualifications

• Two to three years cashier experience.
• One year supervisory experience.
• Able to pass background check and licensing per Delaware Lottery.
• Knowledge of Currency Transaction Reporting (CTR) requirements.
• Knowledge of Windows operating systems (Microsoft Windows).
• Discretion and confidentiality with sensitive information.
• Ability to work a flexible schedule (evenings, weekends, holidays).
• Strong leadership and customer relations skills.

Responsibilities

• Create and maintain a fun, entertaining environment while delivering service excellence.
• Safeguard currency, coins, tickets, tokens, forms and records for VLT Cashiering Operations.
• Custody of cage inventory including main bank, reserve bank, and window/booth inventories.
• Direct supervision, scheduling and training of cashiering functions.
• Assist with recruiting, training and coaching of Cage Operations staff.

Skills

Cashiering experience

Supervisory experience

Leadership

Interpersonal skills

Customer relations

Communication

Physical stamina

Tools

Microsoft Windows

Job description

* Hours are 11:30 pm to 7:30 am

JOB RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.
• Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.
• Responsible for direct supervision, scheduling and training of all cashiering functions.
• May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.
• Assigns team members to appropriate locations, as necessary.
• Communicate (both written and verbal) with and promote positive team member and guest relations.
• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must have two (2) to three (3) years cashier experience.
• Must have one (1) year Supervisory experience.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.
• Must have knowledge of Currency Transaction Reporting (CTR) requirements required.
• Knowledge of Microsoft Windows systems required.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.
• Must possess strong leadership, interpersonal, customer relations and communications skills.
• Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.

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