Cage Shift Manager - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Live Casino & Hotel is seeking a Cage & Credit Shift Manager to oversee operations of the cage and credit team. This role involves supervising personnel, managing financial data, and ensuring compliance with gaming regulations. Ideal candidates will have a degree in Business or related experience, and strong problem-solving skills.

Benefits

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Skills Development & Mentorship Programs

Tuition Reimbursement

Exclusive Discounts on Travel, Services, Goods, and Entertainment

Qualifications

• Degree in Business or related field or equivalent experience.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board.

Responsibilities

• Supervise Guest Services personnel to ensure accurate control over casino funds.
• Manage processes to control and reduce loss time injuries.
• Approve and extend credit limits as per internal controls.

Skills

Problem-solving

Ability to analyze and interpret departmental needs

Ability to read complex documents

Education

Four (4) year degree in Business, Finance, Accounting, or related field

Equivalent work experience in casino cage operations

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Cage & Credit Shift Manager is accountable for the operation of the cage and credit team on a shift basis. Supervises all cage, vault/bank, credit, and guest service functions and personnel to ensure that all guests have an enjoyable gaming experience.

Responsibilities

Where You'll Make an Impact:

1. Supervise the Guest Services personnel on the assigned shift to ensure accurate control over casino funds.
2. Ensure all policies and procedures are followed.
3. Manage processes and procedures to control and reduce loss time injuries.
4. Review staffing levels to maintain budgeted employment.
5. Delegate authority and assign responsibilities.
6. Develop staff through training, interviewing for hires, and performance management, including disciplinary actions up to termination and conducting evaluations.
7. Maintain records and reports related to variances, deposits & credit activity, and process or approve customer applications for casino credit.
8. Oversee credit processing in accordance with IC §609a.3.
9. Approve and extend credit limits as per internal controls and regulations.
10. Obtain second approval for all casino credit applications from the General Manager, Director of Finance, or Cage & Credit Manager.
11. Manage department financial data.
12. Review cage shift activities with the Cage & Credit Manager.
13. Meet with departmental Directors and Managers as necessary.
14. Extend complements in accordance with the property’s comp matrix.

Skills to Help You Succeed:

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand relevant laws and regulations.
• Problem-solving skills.
• Ability to distinguish between colors.
• Flexible work schedule.

Qualifications

Must-Haves:

• Four (4) year degree in Business, Finance, Accounting, or related field OR
• Equivalent work experience in casino cage operations including Slot and Table Games.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board or other regulatory entities.

Physical Requirements:

• Present oneself in a well-groomed, friendly, and professional manner.
• Must be able to:
• Stoop, bend, and squat.
• Work in loud, visually distracting, and temperature-variable environments.
• Stand 100% of the time.
• Walk 50% of the time.
• Lift and carry up to 75 lbs.
• Pull and push up to 75 lbs. with assistance.
• Use stairs and elevators.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods, and Entertainment

Life at Live!

Individuals chosen to be part of the Live! Management Team can expect:

• Support and build a strong, diverse team.
• Prioritize service to guests and community.
• Tools, resources, and opportunities for career growth.
• An exciting, unique experience.
• To work hard and have fun.

Live! operates 24/7 in a high-energy casino environment, which includes exposure to alcohol and smoking.