Cage Shift Manager (30366)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Cash Cage Supervisor to oversee operations and ensure compliance with regulations. This role involves training staff, managing cash handling procedures, and providing exceptional guest service. The ideal candidate will have a strong background in cash operations and management experience, fostering a collaborative environment. Join a vibrant team where your contributions will enhance the overall guest experience and operational efficiency. If you thrive in a dynamic setting and have a passion for excellence, this opportunity is perfect for you.

Qualifications

• High school diploma or GED, and at least 3 years related experience.
• Proficient in using the Ten Key Adding Machine.

Responsibilities

• Responsible for the safe and efficient operations of the Cash Cages.
• Train new hires and monitor staff performance.
• Ensure adherence to casino policies and provide excellent guest service.

Skills

Cash Handling

Customer Service

Management Skills

Anti-Money Laundering Knowledge

Communication Skills

Education

High School Diploma or GED

3+ Years Experience in Cash Operations

Tools

Ten Key Adding Machine

Job description

Job Details

Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA

Position Type: Full Time - Exempt

Salary Range: Undisclosed

Job Category: Management

Description

Job Description Summary

Under the direction of the Cage and Credit Manager, is responsible for the safe, secure and efficient operations of the Cash Cages. Performs all duties as assigned in accordance with legal requirements, presenting oneself as a credit to Agua Caliente Casino and encourages others to do the same.



Essential Duties and Responsibilities (other duties may be assigned)

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations
• including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and
• Customer Identification requirements.
• To assume all responsibilities and duties in the absence of the Cage and Credit Manager.
• Coordinate, direct and assist the Cage and Credit Manager in the areas of policies, procedures and
• job performance.
• Approves credit line for guest under the guidelines set forth in the Credit and Collections policies
• and procedures.
• Responsible for training new hires in policies, procedures, cash handling, chip handling, check
• cashing, etc.
• Provide ongoing training in all areas.
• Perform functions of Cash Cage staff as required.
• Maintains open communication with Cage and Credit Manager and meets regularly with him/her.
• Meets on a regular basis with Supervisors and Relief Supervisors to ensure and maintain a
• smooth operation of Cash Cage.
• Monitors staff performance, ensuring adherence to casino policies and procedures.
• May review cash operations surveillance tapes.
• Provide excellent guest service.

Supervisory Responsibilities

Carries out responsibilities in accordance with policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees per approved casino policies, addressing complaints and resolving problems.

GAMING EXPERIENCE PREFERRED

Qualifications

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience

• High school diploma or GED, and at least 3 years related experience and/or training; or equivalent combination of education and experience in high volume cash operations, including but not limited to management, business and/or finance.
• Proficient in using the Ten Key Adding Machine. Must have a professional demeanor and be able to communicate well with the public. Must be able to communicate in English.

Working Conditions/Physical Demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and standing at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment.

• Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.