Team Lead, Ford

WarrCloud Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, overseeing a dynamic team in warranty claims processing. This fully remote role offers competitive compensation, health insurance, and a supportive culture. You'll lead a team, engage in product management, and ensure high standards of service while utilizing cutting-edge AI/ML technology.

Benefits

Free employee health insurance

401K with employer match

Home office stipend

10 days Paid Time Off

Recognition of 10 major holidays

Qualifications

• Prior experience as a Warranty Administrator.
• Strong communication and professional writing skills.
• Technology skills to utilize various systems.

Responsibilities

• Lead a team of Warranty Administrators providing daily guidance.
• Engage with Product Management for implementation prioritization.
• Participate in interviewing and selecting talent.

Skills

Communication

People Management

Problem Solving

Tools

WarrCloud Platform

DMS Systems

OEM-based Software

Job description

1 month ago Be among the first 25 applicants

• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-kind AI/ML technology
• Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive

Top Reasons to Work with Us:

• Be part of our team that is first to market and the future of warranty claims processing
• 100% Remote opportunity
• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-kind AI/ML technology
• Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive

Position Purpose:

As a Team Leader, you will be responsible for overseeing the functionality of a workgroup by providing guidance and instruction.

What You Will Be Doing

• Serve as an OEM and technical subject matter expert
• Lead a team of Warranty Administrators by providing guidance and support on a daily basis
• Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and productivity of all team members
• Maintain OEM training and/or certification, if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard
• Participate in interviewing and selecting talent
• Review, develop, and evaluate talent
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
• Serve as second-tier support for client escalations from Warranty Administrators
• Schedule Warranty Administrators and ensure coverage/back-up
• Keep the team motivated
• Review each admin's accounts on a weekly basis
• Verify EOM billing
• Proactively coach employees as needed

Requirements

What You Need for This Position

• Prior experience as a Warranty Administrator
• A passion for people
• Strong communication skills and professional writing skills
• A desire to find solutions
• Strong sense of self-awareness and people management skills
• Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
• Current WarrCloud employees who apply for this position must also demonstrate mastery of the "Recipe for Success" tools and principles, shown through a live skills demonstration during the interview
• Reliable, high-speed home internet with at least 100 Mbps download and 10 Mbps upload

Nice to Have

• Previous management or leadership experience

Benefits

• Immediate enrollment in benefits upon hire, effective the first day of the following month
• 10 days of Paid Time Off per year
• Recognition of 10 major holidays annually
• Monthly stipend of $100 to offset home workspace expenses including internet, phone, ink, and paper

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative
• Industries: IT Services and IT Consulting

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