Cage Shift Lead - Guest Service & Compliance

l Baton Rouge; Baton Rouge (LA); On-site; USD 55,000 - 80,000; Full time

Job summary

PENN Entertainment, Inc. in Baton Rouge, LA is seeking a supervisor to lead cage and credit operations. You will deliver guest service, supervise staff, enforce wage decisions, and ensure compliance with gaming regulations while protecting assets and supporting the department's objectives.

Responsibilities include staff development, adherence to policies, managing delinquent payments, and safeguarding large currency. Join a fast-paced team with focus on accurate, compliant financial operations.

Qualifications

• Must be at least 21 years of age.
• Ability to obtain and maintain valid gaming license.
• Knowledge of cage and credit operations; accounting principles.

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, train, and monitor subordinate personnel.
• Recommend wage increases, promotions, and disciplinary actions for staff.
• Align with department objectives and budget; adjust schedules to match business levels.
• Monitor credit and collection policies to ensure compliance with regulations.
• Protect assets by enforcing controls over large currency amounts.
• Enforce procedures and controls to safeguard assets.
• Monitor department activities to align with company goals in credit and collections.
• Review gaming regulation compliance for cage operations and policies.
• Pursue delinquent payments while maintaining good customer relations.
• Resolve escalated customer relations issues fairly.
• Oversee Cage Cashiers to meet financial and regulatory goals.

Skills

Cage operations

Credit operations

Supervisory skills

Regulatory compliance

Education

High School Diploma or equivalent

Job description

PENN Entertainment, Inc. in Baton Rouge, LA is seeking a supervisor to lead cage and credit operations. You will deliver guest service, supervise staff, enforce wage decisions, and ensure compliance with gaming regulations while protecting assets and supporting the department's objectives.

Responsibilities include staff development, adherence to policies, managing delinquent payments, and safeguarding large currency. Join a fast-paced team with focus on accurate, compliant financial operations.