Cage Operations Supervisor

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Fresca, LLC is seeking a Cage Supervisor to oversee the cage area during assigned shifts, supervising front-line staff, maintaining transaction accuracy, and ensuring regulatory compliance. The role involves coordinating staffing, enforcing internal controls, and delivering guest service while modeling professional conduct.

Your ability to lead by example and assist with operational troubleshooting helps maintain a smooth and efficient shift.

Qualifications

• 2 years of experience in a casino cage environment, including at least 1 year in a lead or supervisory role.
• Strong math and reconciliation skills with attention to detail and accuracy.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Flexible and adaptable to changing operational needs and shift schedules.
• Committed to upholding a safe, respectful, and inclusive work environment.
• Basic understanding of department KPIs, labor management, or guest service standards.
• Ability to read and interpret operational procedures and compliance documents to ensure adherence to standards.
• Skilled in Microsoft Office Suite and collaboration tools.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Supervise the daily operations of the cage area, including cashier windows, main bank, and satellite banks during assigned shifts.
• Ensure proper handling and accountability of currency, coins, chips, forms, keys, and patron instruments.
• Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system.
• Perform or oversee departmental transactions, end-of-shift balancing.
• Provide frontline support for select player club services, and basic promotional inquiries.
• Maintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staff.
• Complete required shift documentation and reconcile variances or elevate discrepancies to Cage Management.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Leadership

Math & reconciliation

Communication

Time management

Customer service

Adaptability

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Fresca, LLC is seeking a Cage Supervisor to oversee the cage area during assigned shifts, supervising front-line staff, maintaining transaction accuracy, and ensuring regulatory compliance. The role involves coordinating staffing, enforcing internal controls, and delivering guest service while modeling professional conduct.

Your ability to lead by example and assist with operational troubleshooting helps maintain a smooth and efficient shift.