Cage Supervisor: Cash Handling & Guest Experience

Table Mountain Casino Resort; Friant (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Table Mountain Casino Resort in Friant, CA is seeking a Cage Supervisor with experience to oversee Cage Cashiers and Main Bank Cashiers, ensuring guest service standards and asset protection.

As a Cage Supervisor you will support the Cage Shift Manager, enforce policies, and coordinate tasks to maintain smooth daily cash operations. This role requires strong communication, attention to detail, and problem-solving in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1 year of cash handling and management experience; banking or Title 31 experience preferred.
• 1 year of Cage Cashier experience; Main Bank Cashier/Vault Teller experience preferred.
• Excellent interpersonal communication, guest service, attention to detail and problem-solving skills.

Responsibilities

• Uphold and enforce Casino guest-service standards. Handles guest complaints and issues promptly and professionally.
• Uphold and enforce all governmental, Casino-wide and Cage policies, procedures and processes.
• Uphold and enforce the safeguarding of confidential information and Cage assets. Monitor and control items received and released, as well as individual access, in and out of the Cage.
• Verify various Cage transactions, activities and processes for accuracy and proper execution and reporting.
• Service and maintain functionality of Cage equipment including ATMs and kiosks, and immediately report when repair work is needed.
• Ensure timely reporting and documentation of daily activities and irregular events to Shift Managers and above.
• Provide recommendations to improve service and operational efficiencies.
• Assist Shift Managers with Team Member conflict and interpersonal issues in order to ensure a productive, professional, positive and fair working environment.
• Keep Shift Manager abreast of situations that may require disciplinary action and help provide overall performance feedback.
• Ensure timely pass-down of current and pertinent information to Cashiers.
• Develop and maintain good rapport and communication with other departmental Supervisors and Managers in order to affect positive results. Manage strong, professional, rapport and relationships with guests.
• Perform other duties as assigned.

Skills

Interpersonal communication

Guest service

Attention to detail

Problem solving

Cash handling

Team management

Cage operations

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Table Mountain Casino Resort in Friant, CA is seeking a Cage Supervisor with experience to oversee Cage Cashiers and Main Bank Cashiers, ensuring guest service standards and asset protection.

As a Cage Supervisor you will support the Cage Shift Manager, enforce policies, and coordinate tasks to maintain smooth daily cash operations. This role requires strong communication, attention to detail, and problem-solving in a fast-paced casino environment.