Cage Supervisor

Arizona Charlie's Boulder; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Fresca, LLC is seeking a Cage Supervisor to oversee daily cage operations, supervise frontline staff, and ensure accuracy and regulatory compliance. You will coordinate staffing, maintain cash controls, and support guest services while modeling professional conduct.

The role requires attention to detail, strong leadership, and the ability to adapt to fast-paced shifts in a casino environment. Apply to join a team focused on accuracy, customer care, and operational excellence.

Qualifications

• 2 years of experience in a casino cage environment; includes at least 1 year of lead or supervisory role preferred.
• Strong math and reconciliation skills with attention to detail and accuracy.
• Ability to lead and guide team members in fast-paced or customer-facing environments.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance and engagement.
• Monitor and support daily cage operations to ensure accuracy and compliance with policies.
• Supervise cashier windows, main bank, and satellite banks during assigned shifts.
• Ensure proper handling of currency, coins, chips, forms, keys, and patron instruments.
• Provide frontline support for player club services and promotional inquiries.
• Maintain knowledge of current promotions and property offerings to support guests and staff.

Skills

Math & reconciliation

Leadership

Communication skills

Attention to detail

Team supervision

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Microsoft Teams

Job description

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.Job Description Summary:Summary:As the Cage Supervisor, you oversee the daily operation of the Cage area during assigned shifts by supervising front-line team members, maintaining transaction accuracy, and ensuring regulatory compliance. In this role, you help coordinate staffing, enforce internal controls, and provide guest service support while modeling professional conduct. Your ability to lead by example and assist with operational troubleshooting helps maintain a smooth and efficient shift.Job Description:Essential Functions and ResponsibilitiesAssist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistencyMonitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goalsServe as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadershipSupervise the daily operations of the cage area, including cashier windows, main bank, and satellite banks during assigned shiftsEnsure proper handling and accountability of currency, coins, chips, forms, keys, and patron instruments.Operate computer, coin sorter, money sorter, office equipment, telephone, and key control systemPerform or oversee departmental transactions, end-of-shift balancingProvide frontline support for select player club services, and basic promotional inquiriesMaintain knowledge of current promotions, procedures, and property offerings to accurately support guests and staffComplete required shift documentation and reconcile variances or escalate discrepancies to Cage ManagementSupport the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reportingAssist with payroll processes, scheduling adjustments, and labor compliance as directed by department managementEnsure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the positionProvide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standardsPerform other duties as assignedQualifications2 years of experience in a casino cage environment; includes at least1 year of experience in a lead or supervisory role preferredStrong math and reconciliation skills with attention to detail and accuracyAbility to lead and guide team members in a fast-paced or customer-facing environmentStrong interpersonal and communication skills to support training, feedback, and conflict resolutionDemonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilitiesFlexible and adaptable to changing operational needs and shift schedulesCommitted to upholding a safe, respectful, and inclusive work environmentBasic understanding of department KPIs, labor management, or guest service standardsAbility to read and interpret operational procedures, and compliance-related documentation to ensure adherence to company and regulatory standardsSkilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft TeamsRequirementsAt least 21 years of ageHigh school diploma or equivalent requiredAbility to effectively communicate in English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsNevada Gaming RegistrationAlcohol AwarenessPhysical RequirementsOccasionally push/pull up to 50lbs.Occasionally lift and/or carry up to 50lbs. at floor, knee, waist, and chest levelsOccasionally squat, kneel, reach, bend, twistFrequently sit and work at a desk or computerFrequently standing and walkingAbility to communicate using in-person speech, radios, and telephoneAbility to hear, understand, and distinguish speech and/or other sound in personAbility to distinguish between shades of colorAbility to tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsIndoorSmokyNoisyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.Ready to make your next move the right one?If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.