Cage Operations Shift Lead

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Life Insurance

Disability

Retirement match

Bonus structure

Merit increases

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Travel discounts

Job summary

Live! Casino & Hotel Maryland is seeking a dynamic Cage Shift Supervisor to lead the cage department on a shift basis. You will supervise cage, main bank, and chip bank staff to ensure a seamless guest experience.

The role requires strong leadership, regulatory knowledge, and excellent guest service skills, with HR duties like tracking LOA and PTO. A flexible schedule including weekends and holidays is expected.

Qualifications

• Experience in casino cage operations or banking preferred.
• Must comply with state gaming regulations and licensing requirements.
• Strong ability to manage time and priorities under pressure.
• Excellent guest service and problem resolution skills.

Responsibilities

• Oversee cage operations, main bank, and chip bank on shift.
• Supervise team members and coordinate scheduling and training.
• Ensure accuracy of paperwork, currency orders, and internal controls.
• Maintain confidentiality and effective communication with other departments.
• Track LOA, PTO, and special requests per HR duties.

Skills

Leadership

Analytical thinking

Regulatory knowledge

Guest service

Communication

Education

High School Diploma

College experience preferred

Job description

Live! Casino & Hotel Maryland is seeking a dynamic Cage Shift Supervisor to lead the cage department on a shift basis. You will supervise cage, main bank, and chip bank staff to ensure a seamless guest experience.

The role requires strong leadership, regulatory knowledge, and excellent guest service skills, with HR duties like tracking LOA and PTO. A flexible schedule including weekends and holidays is expected.