Cage Manager: Lead Gaming Operations & Guest Experience

MGM Resorts International

Oxon Hill (MD)

On-site

USD 67,000 - 89,000

Full time

2 days ago

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Benefits offered by this job

Wellness program

Health protection

Discounts & perks

Free meals

Free parking

Benefits & time off

Development opportunities

Job summary

National Harbor, Maryland – MGM Resorts International is seeking a Casino Cage Manager to oversee daily operations of the Cage during assigned shifts and deliver exceptional guest service. The role emphasizes cash handling, compliance with gaming regulations, and leadership across Cage Operations, Finance, Marketing, and Hotel departments.

The ideal candidate has 2+ years cash handling and 1+ year supervisory experience, is 21+, and will help manage loyalty programs, disputes, and premium guest

Qualifications

2+ years of cash handling experience.
1+ years of supervisory experience (Preferred).
At least 21 years of age.

Responsibilities

Lead front-line cage and window operations, ensuring end-of-shift bank balancing and variance control.
Ensure compliance with Title 31 (Anti-M money Laundering/BSA) reporting standards and gaming regulations.
Oversee loyalty programs, resolve member disputes, and issue FREEPLAY or coupons per policy.
Drive premier guest service by adhering to the S.H.O.W. service model and handling customer inquiries or escalations.
Manage HR functions for cage personnel including hiring, onboarding, training, evaluations, and disciplinary actions.

Skills

Cash handling

Supervisory experience

Guest service

Job description

The ideal candidate has 2+ years cash handling and 1+ year supervisory experience, is 21+, and will help manage loyalty programs, disputes, and premium guest

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