Cage Operations Lead — Gaming Vault & Compliance

Wheeling Island Hotel-Casino-Racetrack

Wheeling (WV)

On-site

USD 22,000 - 32,000

Full time

8 days ago

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Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

401(k) with company match

Job summary

Wheeling Island Hotel-Casino-Racetrack is seeking a full-time Cage Supervisor in Wheeling Island, West Virginia. You will oversee the cage and vault to ensure compliance with state and company guidelines while leading a shift and supervising team members.

The role requires experience in gaming supervision, accuracy with money handling, and strong communication. We offer weekly pay, training, discounts, and flexible schedules along with a robust benefits package.

Qualifications

Minimum of 1 year supervisory experience in a gaming role.
Must be able to handle large money transactions accurately and reconcile vault.
Superior communication and interpersonal skills and the ability to lead in a high-volume environment required.
Basic computer skills and knowledge of Microsoft Office required.
Must be able to obtain and maintain a state gaming license.
No college degree required.

Responsibilities

Lead and supervise team, providing planning and scheduling of work assignments, and performance development.
Participate in the selection and training of new team members, working to ensure they are knowledgeable of laws and procedures.
Investigate and resolve customer complaints and issues.
Assist in the preparation of daily and weekly reports.
Monitor inventory supplies for cage operations.
Maintain an accurate cash bank and balance money at end of each shift; investigate all variances and report when applicable.
Monitor the ticket redemption machines and schedule maintenance as needed.
Maintain the supervisor bank transactions daily when necessary.