Cafeteria Operations Supervisor

Massachusetts General Hospital; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Mass General Brigham's cafeteria team at 55 Fruit Street in Boston seeks a Cafeteria Worker Lead to supervise daily meal preparation and service, oversee inventory, and ensure quality and safety standards.

You will assign staff, prepare production schedules, monitor compliance with portion control and temperature, and train teammates in food service procedures, aiming for efficient operations and outstanding guest service.

Qualifications

• High school diploma or equivalent required.
• Previous cafeteria, food service, restaurant, hospitality, or institutional food production experience preferred.
• Prior supervisory or lead experience preferred.
• Knowledge of food safety, sanitation, and quality assurance practices.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Licenses & Certifications ServSafe Food Handler Certification preferred.

Responsibilities

• Supervise and coordinate the daily activities of food service personnel involved in meal preparation and service.
• Estimate daily and weekly food production and inventory requirements based on menu forecasts and operational needs.
• Coordinate procurement and inventory levels to ensure adequate food and supply availability.
• Prepare work schedules and assign staff to meet production and service demands.
• Monitor food preparation and service to ensure compliance with established quality standards.
• Train and guide staff on food service procedures, safety standards, and service expectations.
• Prepare and/or oversee the preparation of a variety of food items for cafeteria service.
• Maintain production records, inventory documentation, reports, and departmental files.
• Assist with food purchasing activities, including evaluating products and vendors to ensure quality and cost-effectiveness.
• Promote adherence to food safety, sanitation, and workplace safety standards.
• Provide leadership and support to team members to ensure efficient and effective cafeteria operations.

Skills

Supervisory skills

Food safety knowledge

Communication skills

Customer service

Organizational skills

Physical stamina

Education

High school diploma or equivalent

Tools

ServSafe Food Handler Certification

Job description

Mass General Brigham's cafeteria team at 55 Fruit Street in Boston seeks a Cafeteria Worker Lead to supervise daily meal preparation and service, oversee inventory, and ensure quality and safety standards.

You will assign staff, prepare production schedules, monitor compliance with portion control and temperature, and train teammates in food service procedures, aiming for efficient operations and outstanding guest service.