Supervisor, Food Services

Massachusetts General Hospital; Boston (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Mass General Brigham's cafeteria team at 55 Fruit Street in Boston seeks a Cafeteria Worker Lead to supervise daily meal preparation and service, oversee inventory, and ensure quality and safety standards.

You will assign staff, prepare production schedules, monitor compliance with portion control and temperature, and train teammates in food service procedures, aiming for efficient operations and outstanding guest service.

Qualifications

• High school diploma or equivalent required.
• Previous cafeteria, food service, restaurant, hospitality, or institutional food production experience preferred.
• Prior supervisory or lead experience preferred.
• Knowledge of food safety, sanitation, and quality assurance practices.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Licenses & Certifications ServSafe Food Handler Certification preferred.

Responsibilities

• Supervise and coordinate the daily activities of food service personnel involved in meal preparation and service.
• Estimate daily and weekly food production and inventory requirements based on menu forecasts and operational needs.
• Coordinate procurement and inventory levels to ensure adequate food and supply availability.
• Prepare work schedules and assign staff to meet production and service demands.
• Monitor food preparation and service to ensure compliance with established quality standards.
• Train and guide staff on food service procedures, safety standards, and service expectations.
• Prepare and/or oversee the preparation of a variety of food items for cafeteria service.
• Maintain production records, inventory documentation, reports, and departmental files.
• Assist with food purchasing activities, including evaluating products and vendors to ensure quality and cost-effectiveness.
• Promote adherence to food safety, sanitation, and workplace safety standards.
• Provide leadership and support to team members to ensure efficient and effective cafeteria operations.

Skills

Supervisory skills

Food safety knowledge

Communication skills

Customer service

Organizational skills

Physical stamina

Education

High school diploma or equivalent

Tools

ServSafe Food Handler Certification

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummarySupervises and coordinates the activities of food service personnel involved in the preparation and service of meals. Coordinates the acquisition of food and supplies, oversees food production activities, ensures compliance with quality and service standards, and provides day-to-day leadership to support efficient cafeteria operations.Patient Care: NoQualificationsJob DescriptionThe Cafeteria Worker Lead is responsible for supervising and coordinating food service operations to ensure the timely preparation and service of high-quality meals. This role oversees food production, inventory management, staffing assignments, and operational standards while providing functional leadership to food service employees.Essential ResponsibilitiesSupervise and coordinate the daily activities of food service personnel involved in meal preparation and service.Estimate daily and weekly food production and inventory requirements based on menu forecasts and operational needs.Coordinate procurement and inventory levels to ensure adequate food and supply availability.Prepare work schedules and assign staff to meet production and service demands.Monitor food preparation and service to ensure compliance with established standards for quality, presentation, temperature, and portion control.Train and guide staff on food service procedures, safety standards, and service expectations.Prepare and/or oversee the preparation of a variety of food items for cafeteria service.Maintain accurate production records, inventory documentation, reports, and departmental files.Assist with food purchasing activities, including evaluating products and vendors to ensure quality and cost-effective purchasing.Promote adherence to food safety, sanitation, and workplace safety standards.Provide leadership and support to team members to ensure efficient and effective cafeteria operations.QualificationsHigh school diploma or equivalent required.Previous cafeteria, food service, restaurant, hospitality, or institutional food production experience preferred.Prior supervisory or lead experience preferred.Knowledge of food safety, sanitation, and quality assurance practices.Strong organizational, communication, and customer service skills.Ability to work in a fast-paced environment while managing multiple priorities.Ability to stand for extended periods and perform physical tasks including lifting, bending, and frequent movement.Licenses & CertificationsServSafe Food Handler Certification preferred.Experience2 to 3 years of food service experience preferred.1 to 2 years of supervisory or lead experience preferredMonday-Friday 9:30am-6:00pmAdditional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Occasionally (3-33%)Carrying Occasionally (3-33%)Pushing Occasionally (3-33%)Pulling Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Reaching Occasionally (3-33%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location55 Fruit StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$27.95 - $40.70/HourlyGrade6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.