Café Supervisor

Explorus; Springfield (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k program

Life insurance

Disability coverage

Rewards program

Site discounts

Employee assistance program

Job summary

The Abraham Lincoln Presidential Library and Museum is seeking a Café Supervisor to lead daily operations, mentor staff, and ensure top-notch guest service. You will manage cashiering, food prep, inventory, and adherence to safety and quality standards.

The role requires a high school diploma, at least 3 years in a café/POS setting, and at least 1 year in supervision. Flexibility for day, night, weekend shifts; compensation ranges from $18 to $20 per hour with benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years' experience with POS systems and café environment.
• Minimum 1 year experience in a supervisory role.

Responsibilities

• Coach and mentor Café staff to meet service standards.
• Oversee food preparation, quality service, cleanliness, and processes.
• Perform cashiering, inventory, stocking, and related café duties.
• Maintain professional representation and adherence to company policy.
• Process payments via POS, handle cash and cards accurately.
• Greet guests warmly and uphold honesty and integrity.

Skills

Leadership

Customer service

Communication

POS systems

Education

High school diploma

Tools

POS systems

Job description

Ever wondered what it's like to work in a museum?

Join our team at the Abraham Lincoln Presidential Library and Museum! Work in a one-of-a-kind environment, meet visitors from across the country, and be part of a team that helps bring history to life.

Responsibilities

• Ensure that the menu and guest service expectations are being met or exceeded
• Responsible for direct coaching and mentoring of Café staff
• Ensure that staff is trained in proper techniques related to food preparation, quality service, cleanliness, and orderly processes
• Perform, all café duties including cashiering, food prep and service, inventory, stocking, cleaning, etc.
• Be a strong contributor to a teamwork environment and consistently adhere to scheduled work shifts
• Represent the company in a professional manner according to company policy
• Follow all company procedures with no deviation
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change
• Greet all guests with a smile and maintain a positive attitude at all times
• Uphold the highest values of honesty and integrity

Position Requirements

• Ability to work in a fast-paced environment involving frequent squatting, bending, twisting and lifting up to 40 lbs. and spending up to 8 hours per day standing
• Strong leadership skills that include the ability to coach, develop, and clearly communicate expectations
• Analytical and problem resolution skills with the ability to proactively recommend solutions
• Excellent customer service and communication skills
• Ability to work a variety of day, night, weekend and holiday shifts up to 40 hours per week
• Food Manager Safety certification

Knowledge and Experience

• High school diploma or equivalent required
• Minimum 3 years' experience with POS systems and café environment
• Minimum 1 year experience in a supervisory role

Pay Range

$18 - $20

Benefits

• Medical, Dental, Vision Plans
• Paid Time Off
• 401k Program
• Life Insurance
• Disability Coverage
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.