Café Supervisor

Abe Lincoln Hospitality LLC; Springfield (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k Program

Life Insurance

Disability Coverage

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

Abraham Lincoln Presidential Library and Museum is hiring a Café Supervisor to lead our Café team and deliver excellent guest service at the museum in Illinois. You will supervise staff, ensure menu and service standards, and handle POS transactions with accuracy and courtesy.

The role requires leadership, customer service excellence, and reliable shifts including days, nights, weekends, and holidays. A Food Manager Safety certification is preferred and experience in a café setting is required.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years' experience with POS systems and café environment.
• Minimum 1 year experience in a supervisory role.

Responsibilities

• Supervise and work alongside Café staff in preparing and providing great food and beverages.
• Direct coaching and mentoring of Café staff.
• Train staff in food preparation, quality service, cleanliness, and orderly processes.
• Contribute to a teamwork environment and adhere to scheduled shifts.
• Represent the company in a professional manner according to policy.
• Process payments using the point-of-sale system and handle cash/credit payments.
• Greet guests with a smile and maintain a positive attitude.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Ever wondered what it's like to work in a museum? Join our team at the Abraham Lincoln Presidential Library and Museum! Work in a one-of-a-kind environment, meet visitors from across the country, and be part of a team that helps bring history to life.

We're looking for the right person to supervise and work alongside our Café staff in preparing and providing great food and beverages while delivering outstanding guest service.

Responsibilities:

• Ensure that the menu and guest service expectations are being met or exceeded
• Responsible for direct coaching and mentoring of Café staff
• Ensure that staff is trained in proper techniques related to food preparation, quality service, cleanliness, and orderly processes
• Be a strong contributor to a teamwork environment and consistently adhere to scheduled work shifts
• Represent the company in a professional manner according to company policy
• Follow all company procedures with no deviation
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change
• Greet all guests with a smile and maintain a positive attitude at all times
• Uphold the highest values of honesty and integrity

Position Requirements:

• Ability to work in a fast-paced environment involving frequent squatting, bending, twisting and lifting up to 40 lbs. and spending up to 8 hours per day standing
• Strong leadership skills that include the ability to coach, develop, and clearly communicate expectations
• Analytical and problem resolution skills with the ability to proactively recommend solutions
• Excellent customer service and communication skills
• Ability to work a variety of day, night, weekend and holiday shifts up to 40 hours per week
• Food Manager Safety certification

Knowledge and Experience:

• High school diploma or equivalent required
• Minimum 3 years' experience with POS systems and café environment
• Minimum 1 year experience in a supervisory role

Pay Range: $18 - $20

• Paid Time Off
• 401k Program
• Life Insurance
• Disability Coverage
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.