Cafe Shift Supervisor: Lead Craft, Grow & Delight Guests

Starbucks Corp.; New York (NY); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

Dental and vision insurance

Tuition coverage (ASU program)

401(k) with employer match

Paid vacation and sick time

Holiday pay

Job summary

Starbucks Corp. is seeking a shift supervisor to lead a coffeehouse team, ensuring high-quality beverages, food, and customer service in a fast-paced environment. You will coach partners, manage daily operations, handle cash and safety procedures, and maintain store standards to create a welcoming experience for guests.

The role emphasizes teamwork, strong communication, and the ability to work flexible hours, including mornings, evenings, weekends, and holidays in alignment with store needs.

Qualifications

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes.
• Ability to delegate tasks to other employees and coordinate the tasks of two or more employees.
• Ability to direct the work of others and learn quickly.

Responsibilities

• Lead and supervise daily store operations and partner teams.
• Maintain quality beverages and food products while ensuring store cleanliness and safety.
• Provide excellent customer service and resolve issues with a positive attitude.
• Coach and develop team members to meet performance standards.

Skills

Customer service

Team leadership

Communication

Interpersonal skills

Retail knowledge

Cash handling

Tools

POS systems

Job description

Starbucks Corp. is seeking a shift supervisor to lead a coffeehouse team, ensuring high-quality beverages, food, and customer service in a fast-paced environment. You will coach partners, manage daily operations, handle cash and safety procedures, and maintain store standards to create a welcoming experience for guests.

The role emphasizes teamwork, strong communication, and the ability to work flexible hours, including mornings, evenings, weekends, and holidays in alignment with store needs.