Café Shift Leader - Team Coach & Service Champion

Colectivo Coffee Roasters, Inc.; Milwaukee (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Average tip of $6.00 per hour

Job summary

A popular coffee company in Milwaukee is seeking a Café Shift Leader to provide leadership and deliver a remarkable customer experience. Responsibilities include ensuring financial performance, training staff, and upholding quality standards. This position requires a college degree or relevant hospitality experience, along with proficiency in POS systems and availability for flexible scheduling. Join an engaging workplace with a focus on service excellence.

Qualifications

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability for evenings, weekends, and holidays.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Train and develop co-workers for their responsibilities.
• Ensure the café’s functions provide a remarkable customer experience.

Skills

Proficient skill level for POS and computer programs

Knowledge of basic mathematics for business usage

Ability to see, read and write in English

Education

College degree in a business-related field or a minimum of 6 months work experience in hospitality

Job description

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. · Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour.Tip amounts are not guaranteed.Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.