Cafe Shift Leader

Colectivo Coffee; Wauwatosa (WI); On-site; USD 23,866 - 33,992; Full time

Job summary

Colectivo Coffee is seeking a Café Shift Leader in Wauwatosa, Wisconsin. In this role, you will provide leadership to deliver an exceptional customer experience while supporting the café's operational goals.

The ideal candidate has a college degree in a business-related field or hospitality experience, with strong interpersonal and organizational skills. Additionally, you will be responsible for training and developing staff while ensuring operational excellence.

This position offers competitive wages including tips and the opportunity to work in a dynamic café environment.

Qualifications

• Minimum of 6 months work experience in a hospitality setting and/or a supervisory role.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Completed Colectivo Café training programs.

Responsibilities

• Deliver café’s positive financial results.
• Train and develop co-workers for their job responsibilities.
• Ensure a remarkable customer experience.

Skills

Proficient skill level for POS and computer programs

Knowledge of basic mathematics for business usage

Ability to stand for extended periods of time

Ability to see, read, and write in English

Education

College degree in a business-related field

Job description

Position Summary

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co‑workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

Job Type

Full‑time, Part‑time

Description

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non‑Exempt

Specific Responsibilities

• Deliver café’s positive financial results in accordance with budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co‑workers for the responsibilities of their jobs, ensuring a high level of overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model.
• Ensure the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co‑workers.
• Perform other duties or projects as assigned.

Requirements

Education/Qualifications:

• College degree in a business‑related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays.
• Ability to stand for extended periods of time, reach, bend and lift a minimum of 50 lbs.
• Ability to see, read, and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Salary & Benefits

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

Up to $21 per hour