Café Shift Leader & Team Coach

Colectivo Coffee Roasters; Milwaukee (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Colectivo Coffee Roasters is hiring a Café Shift Leader in Milwaukee, WI. The role provides leadership to deliver a remarkable customer and coworker experience under the Café Manager's supervision.

Responsibilities include driving positive financial results, maintaining SOP-aligned processes, training staff, and ensuring a welcoming environment with excellent service. Evening/weekend availability is required.

Qualifications

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to SOPs and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Skills

Hospitality leadership

POS proficiency

Customer service

Team training

Education

College degree in business-related field

Job description

Colectivo Coffee Roasters is hiring a Café Shift Leader in Milwaukee, WI. The role provides leadership to deliver a remarkable customer and coworker experience under the Café Manager's supervision.

Responsibilities include driving positive financial results, maintaining SOP-aligned processes, training staff, and ensuring a welcoming environment with excellent service. Evening/weekend availability is required.