Cafe Shift Leader

Colectivo Coffee; Mequon (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the coffee industry is seeking a Café Shift Leader to provide exceptional customer service and co-worker support. The ideal candidate will have a strong background in hospitality and leadership, ensuring positive financial results and a vibrant café environment. Responsibilities include training staff, managing operations, and maintaining high standards of customer experience. Flexibility for various shifts is essential.

Qualifications

• Minimum of 6 months work experience in a hospitality setting or supervisory role.
• Completed Colectivo Café training programs.

Responsibilities

• Deliver café’s positive financial results in accordance to budget.
• Train and develop co-workers for their job responsibilities.
• Ensure a remarkable customer experience.

Skills

Leadership

Customer Experience

Communication

Education

College degree in a business-related field

Tools

POS systems

Computer programs

Job description

Description

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

· Deliver café’s positive financial results in accordance to budget.

· Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.

· Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.

· Delegate specific responsibilities using Café Functional Architecture Model. · Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.

· Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.

· Perform other duties or projects as assigned.

Requirements

EDUCATION/QUALIFICATIONS

· College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

· Proficient skill level for POS and computer programs.

· Knowledge of basic mathematics for business usage.

· Availability and flexibility for schedule that includes evenings, weekends and holidays. · Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. · Ability to see, read and write in English.

· Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.