Cafe Shift Lead: Elevate Guest Experience & Team Leadership

The Indigo Road Hospitality Group; Charlottesville (VA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

The Indigo Road Hospitality Group seeks a Café Shift Lead to oversee our cafe operations, blend hands-on leadership with strategy, and deliver exceptional guest experiences while safeguarding service standards and financial performance.

You will hire, train, and coach Café staff, develop schedules, monitor labor and costs, and collaborate with culinary and beverage teams to refine menus and ensure accuracy of orders and health compliance.

Formación

• 3+ years of progressive front-of-house experience in a full-service, elevated dining environment.
• Demonstrated ability to lead, coach, and develop teams in a high-touch hospitality setting.
• Strong floor presence with excellent problem-solving and guest service skills.

Responsabilidades

• Supervise, hire, train, and evaluate all Café staff.
• Create and manage schedules to align staffing with service demands and labor efficiency.
• Develop and lead comprehensive training programs focused on service standards, guest experience, and safety.
• Provide daily, visible leadership, coaching, and in-the-moment support.
• Collaborate with the culinary team to refine menus and ensure operational efficiency.

Conocimientos

Front-of-house leadership

Staff training

Guest service

Labor scheduling

Herramientas

POS systems

Descripción del empleo

The Indigo Road Hospitality Group seeks a Café Shift Lead to oversee our cafe operations, blend hands-on leadership with strategy, and deliver exceptional guest experiences while safeguarding service standards and financial performance.

You will hire, train, and coach Café staff, develop schedules, monitor labor and costs, and collaborate with culinary and beverage teams to refine menus and ensure accuracy of orders and health compliance.