Cafe Shift Lead - Elevate Guest Experience

Equator Coffees; Sausalito (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Commuter Benefits - pre-tax parking &

Employee Discount

Education classes

Free coffee

Paid Time Off for voting

Job summary

Equator Coffees in Sausalito is seeking a Shift Lead for our Retail Cafe to support the General Manager and guide our baristas in delivering the highest quality handcrafted beverages with warmth and hospitality.

You will learn store operations, assist with opening and closing, manage customer experience, coaching, inventory tasks, and uphold food safety and cleanliness.

This role offers growth within a values-driven company and includes benefits after probation.

Qualifications

• Kind, welcoming, and patient even amid multi-tasking.
• Retail and/or customer service experience required.
• Demonstrates a passion for coffee and tea.
• Able to make customers the priority.
• Capable of providing ongoing positive and constructive feedback.

Responsibilities

• Share passion for coffee and knowledge of specialty coffee with customers and employees
• Leads team in preparing and serving the highest quality handcrafted beverages
• Provides regular coaching and feedback to team members on drink quality
• Leads the team in sharing product knowledge
• Plan and execute the deployment of staff
• Able to remain calm, professional, patient, kind, and productive in all situations
• Leads and helps with store cleaning, stocking, and organizing
• Ensure and uphold store cleanliness, organization, and food safety
• Communicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improve
• Work with the Store Manager to perform inventory control tasks
• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator Coffees

Skills

Customer service

Coffee experience

Retail experience

Team player

Cash handling

Education

High School Diploma or GED

Job description

Equator Coffees in Sausalito is seeking a Shift Lead for our Retail Cafe to support the General Manager and guide our baristas in delivering the highest quality handcrafted beverages with warmth and hospitality.

You will learn store operations, assist with opening and closing, manage customer experience, coaching, inventory tasks, and uphold food safety and cleanliness.

This role offers growth within a values-driven company and includes benefits after probation.