Cafe Retail Sales Associate - HRC Las Vegas Strip

Hard Rock Cafe; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Hard Rock Cafe in Las Vegas is seeking a customer-focused team member to greet guests, answer questions, and manage sales at the POS. You will handle cash, assist guests, and maintain a clean, organized store while delivering memorable experiences.

The role emphasizes friendly service, product knowledge, and active engagement to meet guests' needs. A fast-paced environment requires composure, organization, and a welcoming attitude toward guests.

Qualifications

• Ability to stay calm in a fast-paced setting.
• Strong organizational skills, attention to detail, and urgency.
• Positive, friendly demeanor with guests.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist customers as needed.
• Process sales transactions using a point-of-sale system and handle cash.
• Maintain accurate cash drawer balances and ensure proper payment handling.
• Direct guests to areas and facilities as needed; assist with store navigation.
• Demonstrate product knowledge and upsell related items.
• Maintain clean and organized store and keep stock levels adequate.

Skills

Calm under pressure

Organizational skills

Guest-focused attitude

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work‑life balance. Benefits may vary with employment status.

To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Responsibilities

Job Description

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels – through retail pulls & inventories.
• Displaying Retail product – through HRC’s visual display standards.
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.