Cafe Retail Sales Associate - HRC Myrtle Beach

Hard Rock Cafe; Myrtle Beach (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Hard Rock Cafe Myrtle Beach is seeking a guest-focused team member to greet guests and answer questions while handling daily sales using a POS system. You will maintain product knowledge and ensure accurate cash handling, restocking, and a clean store to meet visual standards.

Your goal is to create memorable experiences that delight guests and drive sales. Engage guests in 1-on-1 conversations to determine needs, upsell related items, and contribute to a vibrant, high-energy hospitality

Qualifications

• Experience in delivering friendly guest service.
• Ability to handle cash accurately and balance cash drawer.
• Proven ability to up-sell by highlighting product features and benefits.

Responsibilities

• Greet guests.
• Answer questions accurately and politely.
• Answer the phone.
• Make proficient sales transactions using a POS system.
• Handle cash and other forms of payment.
• Maintain proper cash drawer balances.
• Direct guests to areas/restrooms.
• Demonstrate product knowledge.
• Determine guests' needs through 1-on-1 conversations.
• Suggestive selling using related items and higher-quality products.
• Maintain a clean and organized store.
• Maintain stock levels through inventories.
• Display products per visual standards.
• Perform opening, closing and side duties.
• Assure complete guest satisfaction.
• Create memorable experiences.
• Entertain guests to create "Raving Fans".

Skills

Customer service

Cash handling

Sales and upselling

POS system proficiency

Product knowledge

Communication

Tools

Point-of-Sale (POS)

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

PRIMARY RESPONSIBILITIES

• Greeting guests.
• Answering questions - accurately and politely.
• Answering the phone.
• Making proficient sales transactions - using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests' needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels - through retail pulls & inventories.
• Displaying Retail product - through HRC's visual display standards.
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans".

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.