Cafe Retail Sales Associate - HRC Hollywood

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Retail Sales Associate to guide guests through the shopping experience, perform sales transactions, and ensure guest satisfaction. The role emphasizes engaging conversations, knowledge of merchandise, and maintaining store standards.

Responsibilities include greeting guests, answering questions, processing payments, and ensuring a welcoming and energetic environment consistent with Hard Rock’s brand.

Qualifications

• Greeting guests and assisting with questions.
• Proficient in handling sales transactions and POS.
• Maintaining product knowledge and store presentation.

Responsibilities

• Greet guests and answer questions politely.
• Process sales transactions and cash handling accurately.
• Maintain cash drawer balances and store cleanliness.
• Guide guests to products and inform them of features and benefits.
• Display products per visual standards and restock as needed.
• Ensure guest satisfaction and create memorable experiences.

Skills

Stay calm

Organizational skills

Customer friendly

Job description

Benefits & Perks

We offer rockin’ benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits.

Job Description

Hard Rock International (HRI) is a globally recognized company with venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos. The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience, serving as a tour guide, communicator, entertainer, memorabilia curator and musician (at heart). As an RSA, the primary focus is to create memorable experiences, entertain guests, and ensure complete satisfaction.

Responsibilities

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas and restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs by engaging them in one‑on‑one conversations and informing them of product features and benefits.
• Suggestive selling using proven techniques such as related items, higher‑quality items, and transitional phrases.
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls and inventories.
• Displaying retail products in accordance with HRC’s visual display standards.
• Performing opening, closing and side duties—cleaning glass, polishing brass, sweeping, vacuuming, folding product, and more.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

Skills

• Remaining calm in a hectic, fast‑paced environment.
• Demonstrating a high level of organization, attention‑to‑detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hands above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Maintaining a well‑groomed appearance.
• Following all uniform guidelines.
• Practicing all general safety & sanitation standards.
• Recycling products where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.