Cafe & Retail Manager: Guest Experience Leader

dandelionchocolate; San Francisco (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Paid vacation

Holiday pay

Paid sick time

Commuter benefits

FSAs

Gym discounts

Travel to origin

Career growth

Job summary

Dandelion Chocolate in San Francisco's Mission District is seeking an experienced Assistant Cafe and Retail Manager to lead our Chestnut St Café team and ensure a world-class guest experience. This full-time role blends leadership with hands-on work—from opening cash drawers and onboarding new hires to merchandising, scheduling, training, and maintaining top hospitality standards.

Working with the General Manager, you will foster a caring, stable shop culture while delivering exceptional guest

Qualifications

• Flexible Schedule -- full-time hours including daytime, evenings, and weekends.
• Leadership Experience -- at least one year in a food/retail/hospitality leadership role.
• Technical & Computer Aptitude -- ability to develop checklists and training materials, manage digital tools.
• Mechanical Know-How -- troubleshoot equipment and liaise with service professionals.
• Excellent Communication Skills -- strong written and verbal communication across teams.

Responsibilities

• Maintain smooth daily operations: provide tools and plans for the team, manage supplies, keep the space organized, audit checklists, manage deposits and payroll basics.
• Lead and support the team to enhance guest experiences, delegate tasks, and coordinate with the General Manager to ensure hospitality excellence.
• Develop systems and merchandising programs to elevate in-store presentation and adapt to new locations.
• Use tools to track sales and inventory to measure year-over-year progress and inform goals.
• Perform other tasks as necessary.

Job description

Dandelion Chocolate in San Francisco's Mission District is seeking an experienced Assistant Cafe and Retail Manager to lead our Chestnut St Café team and ensure a world-class guest experience. This full-time role blends leadership with hands-on work—from opening cash drawers and onboarding new hires to merchandising, scheduling, training, and maintaining top hospitality standards.

Working with the General Manager, you will foster a caring, stable shop culture while delivering exceptional guest