Retail Experience Lead – Chocolate Boutique (401k Included)

Dandelion Chocolate; San Francisco (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Paid vacation

Holiday pay

Paid sick time

Commuter benefits

FSAs

Gym discounts

Chocolate tasting

Origin trips

Japan locations

Growth opportunities

Job summary

Dandelion Chocolate seeks a Retail Manager to oversee our Fillmore and Powell Street shops, delivering world‑class, high‑touch chocolate experiences. You will lead daily operations, coordinate with the Creative and Facilities teams, schedule shifts, merchandise displays, and drive holiday staffing plans to meet guest demand.

The ideal candidate has 3+ years in a food service or high‑volume retail environment, strong leadership and guest relations skills, and comfort using spreadsheets to monitor

Qualifications

• 3+ years in a food establishment or high-volume retail
• Proficiency with spreadsheets and profitability reports
• Ability to work evenings and weekends
• Strong guest relations and leadership experience
• Interest in chocolate/cacao world a plus

Responsibilities

• Lead and develop the retail team across Fillmore and Powell stores
• Oversee daily operations and guest service standards
• Plan staffing and holiday season coverage with leadership
• Coordinate with Creative and Facilities to maintain store visuals
• Monitor guest feedback and drive improvements

Skills

Guest service

Leadership

Operations management

Profitability tracking

Tools

Spreadsheets

Job description

Dandelion Chocolate seeks a Retail Manager to oversee our Fillmore and Powell Street shops, delivering world‑class, high‑touch chocolate experiences. You will lead daily operations, coordinate with the Creative and Facilities teams, schedule shifts, merchandise displays, and drive holiday staffing plans to meet guest demand.

The ideal candidate has 3+ years in a food service or high‑volume retail environment, strong leadership and guest relations skills, and comfort using spreadsheets to monitor