Café Operations Manager: Elevate Guest Experience

Ho-Chunk, Inc.; Blackstone (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Fire Creek Services Company (FCSC), on behalf of Sweetwater Cafe, seeks a full-time Café Manager in Blackstone, VA, located at FASTC. The role involves supervising daily café operations, ensuring health and safety compliance, managing inventory and staff, and delivering outstanding customer service for a government site.

Candidates should have extensive food service experience, prior management of teams, and strong communication skills to maintain quality service while adhering to contract

Qualifications

• Demonstrated knowledge of food service operations and safety regulations.
• Excellent communication skills in a fast-paced environment.
• Ability to maintain composure under pressure and manage stressful situations.
• Ability to prioritise workload and coordinate multiple tasks.
• Experience supervising large teams or events.
• Experience with government-contract environments preferred.

Responsibilities

• Oversee daily café operations and opening/closing procedures.
• Ensure compliance with health, safety, and contract requirements.
• Manage inventory, ordering, and monitor COGs.
• Recruit, train, and supervise café staff; coach under-performing employees.
• Resolve customer complaints and ensure exceptional service.
• Complete administrative paperwork and report on operational metrics.

Skills

Staff supervision

Customer service

Food safety

Leadership

Training & coaching

Education

High School Diploma

Associates degree preferred

Job description

Fire Creek Services Company (FCSC), on behalf of Sweetwater Cafe, seeks a full-time Café Manager in Blackstone, VA, located at FASTC. The role involves supervising daily café operations, ensuring health and safety compliance, managing inventory and staff, and delivering outstanding customer service for a government site.

Candidates should have extensive food service experience, prior management of teams, and strong communication skills to maintain quality service while adhering to contract