Cafe Operations Leader — Drive Profit & Customer Experience

Gopuff; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

Job summary

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team in Chicago, Illinois. The ideal candidate will have at least 2 years of managerial experience, preferably in a QSR or cafe setting. Responsibilities include overseeing store operations, driving key performance indicators, ensuring compliance, and leading a team of baristas. Benefits include medical insurance, 401(k), and employee discounts. Gopuff is committed to diversity and equal employment opportunity.

Qualifications

• 2 years of manager/supervisor experience, with 1 year in QSR and/or cafe preferred.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Proven track record as a change agent in improving processes and efficiencies.

Responsibilities

• Lead all Starbucks operations, ensuring smooth functioning and optimal performance.
• Drive improvements in key performance indicators (KPIs).
• Ensure financial success and compliance with Gopuff and legal regulations.
• Implement and monitor safety and HR compliance measures.
• Oversee store operations, ensuring coverage during shifts.
• Utilize data analysis to enhance customer satisfaction and store performance.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Conflict resolution skills

Organizational skills

Tools

Google Suite

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team in Chicago, Illinois. The ideal candidate will have at least 2 years of managerial experience, preferably in a QSR or cafe setting. Responsibilities include overseeing store operations, driving key performance indicators, ensuring compliance, and leading a team of baristas. Benefits include medical insurance, 401(k), and employee discounts. Gopuff is committed to diversity and equal employment opportunity.