Starbucks Area Manager, Chicago

Gopuff; Chicago (IL); On-site; USD 69,720 - 87,150; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Savings Plan

Employee Discount & FAM Membership

Vacation & Sick Time

EAP Program

Job summary

Gopuff is seeking an Area Manager in Chicago to support a Starbucks Licensed Store team, coaching multiple delivery-only cafes and their staff. You will drive performance by providing timely coaching, feedback, and critical support to build capability across 5–15 units.

The role emphasizes leadership, customer service excellence, and adherence to company policies while coordinating with store leadership to achieve financial and operational goals.

Qualifications

• 5+ years of retail experience managing 2+ stores/departments/units, P&L, inventory, operations and customer service.
• 5+ years of management experience leading a team of 6+ people with coaching and strong leadership.
• 3+ years of experience in a customer service oriented role.
• Experience in a multi-unit environment with knowledge of retail or restaurant operations and financial reporting.
• Strong organizational, interpersonal and problem solving skills.

Responsibilities

• Grow a portfolio of successful businesses by developing strategies to achieve each site’s financial, operational and customer-service goals.
• Lead a team of leaders by motivating, coaching and strengthening team leaders, operators and business owners.
• Serve as a resource by providing expertise on customer issues, team staffing and store policies.
• Train and develop processes to implement systems, hold team members accountable and develop growth.
• Understand the drivers for sales within your cafes.
• Review KPI’s weekly with your team and work to meet goals.
• Support future launches inside/outside your area by training new teams as required.

Skills

Retail Management

P&L Experience

Multi-Unit Leadership

Customer Service

Team Coaching

Job description

Job Summary and Goals

The Area Manager (AM) role is crucial to contributing to the success of Gopuff’s Starbucks Licensed Store Team by providing consultative support and service to a group of delivery only cafes and their respective teams. We expect the AM to support multiple units (5-15). You drive and influence performance by providing teams timely coaching, feedback and critical support that builds capability.

*Food Safety Manager Certification (CFM) is preferred

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Core Responsibilities

• Grow a portfolio of successful businesses by developing strategies to achieve each site’s financial, operational and customer-service goals, while addressing each store’s unique strengths and challenges.
• Lead a team of leaders by motivating, coaching and strengthening team leaders, operators and business owners.
• Serve as a resource by providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.
• Train and develop processes to implement systems, hold team members accountable and develop growth internally.
• Understand the drivers for sales within your cafes.
• Review important KPI’s weekly with your team and proactively work to meet your goals.
• Support the future launches inside and outside of your area by being available to train new teams as required

Leadership

• Displays a customer-first attitude by training and holding teams accountable for delivering both Gopuff and Starbucks legendary customer service.
• Demonstrates a professional and calm demeanor at all times - especially during periods of high volume and stress.
• Cultivates and maintains a positive vibe within the all teams.
• Coaches and directs Gopuff Starbucks teams to help reach operational goals.
• Acts as an objective observer to identify problems, concerns and opportunities for improvement.

Team Building

• Provide leaders with coaching, feedback, and positive reinforcement to build effective teams
• Develop and maintain positive relationships with employees in your Area by understanding and addressing individual motivation, needs and concerns.
• Recognize and reinforce individual and team accomplishments by using existing programs as well as by finding new creative and effective methods of recognition.
• Ensure team members adhere to legal and operational, and state health department compliance requirements
• Develop strong relationships with MFC partners in the district to ensure smooth operations.
• Work closely alongside the GM, OA’s, Dispatch and Drivers Ops teams to achieve target KPI’s

Experience

• We'd love to hear from people with: 5+ years of retail experience managing 2 or more stores, departments or units, P&L, inventory, operations and customer service
• 5+ years of management experience leading a team of 6 or more, including training and coaching, with strong leadership and communication skills
• 3+ years of experience in a customer service oriented role
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
• Strong organizational, interpersonal and problem solving skills

Pay:

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Chicago, IL Salary Range: $69,720 - $87,150
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

At Gopuff, we know that life can be unpredictable.

Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.