Café Operations Lead: Front-of-House Excellence

ServiceSource Inc; Quantico (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Disability Insurance

Life Insurance

403(b) plan

FSA & HSA

EAP & Wellness

Tuition assistance

Paid time off

Job summary

ServiceSource Inc. is seeking a Café Supervisor to oversee front-of-house operations, supervise Zone Supervisors and FOH staff, and ensure adherence to food service standards, safety, and staff performance.

The role includes staffing, training, safety compliance, and quality assurance with independence in daily operations and support for strategic planning. The incumbent will lead FOH training programs, manage daily service activities, oversee cash handling and procurement, and coordinate safety

Qualifications

• High school diploma or GED required.
• Some college preferred.
• Five years’ experience in managing a cafeteria or multi‑full food service facility preferred.
• Serve‑Safe Manager Certification or ability to obtain within six months required.

Responsibilities

• Manage Zone Supervisors and FOH staff, assisting with hiring and performance evaluations, and foster a positive work environment through coaching and conflict resolution.
• Develop and maintain training programs for FOH associates, ensuring timely completion and adherence to safety, sanitation, and service standards.
• Supervise daily food service operations, monitor equipment and food safety logs, and ensure consistent quality and compliance during all meal periods.
• Oversee cash handling procedures and assist with food and supply procurement, ensuring cost-effective practices aligned with budgetary goals.
• Lead initiatives in safety, sanitation, equipment maintenance, and quality control, while collaborating with leadership to refine operational procedures.
• Post daily menus for the current/next day meals and post forecast for the team to see the upcoming amount of forecasted guests arriving.

Skills

Food service management

Training & coaching

Sanitation & safety

Customer relations

Interpersonal communication

Microsoft Office basics

Education

High school diploma or GED

Some college

Tools

Serve-Safe Certification

Microsoft Office

Job description

ServiceSource Inc. is seeking a Café Supervisor to oversee front-of-house operations, supervise Zone Supervisors and FOH staff, and ensure adherence to food service standards, safety, and staff performance.

The role includes staffing, training, safety compliance, and quality assurance with independence in daily operations and support for strategic planning. The incumbent will lead FOH training programs, manage daily service activities, oversee cash handling and procurement, and coordinate safety