Coffee Shop Lead & Customer Experience Coach

Quest Food Management Services; Indianapolis (IN); On-site; USD 28,000 - 38,000; Full time

Job summary

Quest Food Management Services is seeking a Coffee Shop Supervisor to oversee daily coffee shop operations, guide a team, and ensure top-tier customer experiences. You will manage scheduling, inventory, and cash handling while upholding health, safety, and quality standards.

The role emphasizes leadership, training, and promoting sales growth in a fast-paced retail environment. Weekend and holiday availability is expected.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory or leadership role within a retail or food service environment.
• Basic knowledge of coffee preparation and food safety standards.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise and coordinate daily operations of the coffee shop to ensure efficient service and product quality.
• Manage, train, and motivate staff to deliver excellent customer service and maintain operational standards.
• Monitor inventory levels, place orders, and manage stock to prevent shortages or overstocking.
• Handle cash registers, process transactions accurately, and ensure proper cash management procedures are followed.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Ensure compliance with health, safety, and sanitation regulations to maintain a clean and safe environment.
• Prepare work schedules and manage shift rotations to optimize staffing and coverage.
• Collaborate with management to implement promotional activities and improve sales performance.

Skills

Leadership

Communication

Customer service

Supervisory skills

Inventory management

POS systems

Barista training

Food safety certification

Education

High school diploma or equivalent

Tools

POS systems

Job description

Quest Food Management Services is seeking a Coffee Shop Supervisor to oversee daily coffee shop operations, guide a team, and ensure top-tier customer experiences. You will manage scheduling, inventory, and cash handling while upholding health, safety, and quality standards.

The role emphasizes leadership, training, and promoting sales growth in a fast-paced retail environment. Weekend and holiday availability is expected.