Café Manager: Lead Hospitality & Operations

Compass Group USA; Kirkland (WA); On-site; USD 80,000 - 82,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Restaurant Associates in Kirkland, WA is seeking a Café Manager to lead daily café operations, supervise associates, and uphold hospitality standards while meeting financial goals. This role governs shift execution, staff development, and guest satisfaction in a fast-paced environment.

This position requires a people-focused leader with strong organization, the ability to manage priorities, and a proactive approach to improving service.

Qualifications

• 1-3 years of supervisory, management, hospitality, or food service experience preferred.
• Degree preferred, or equivalent professional experience.
• Experience managing or leading people in a fast-paced environment.
• Previous food service, restaurant, hospitality, corporate dining, education, healthcare, military, or related operational experience preferred.
• Previous experience working in a union environment is preferred.
• Strong multitasking, organization, follow-through, and problem-solving skills.
• Demonstrated ability to coach, motivate, and build effective relationships with team members.
• Strong hospitality and customer service orientation.
• Willingness to learn new systems, processes, and operational responsibilities.
• Experience with OMS is preferred, or a willingness to learn.
• Operational knowledge of cash handling procedures and food service equipment preferred.
• ServSafe or Department of Health Certification is preferred.

Responsibilities

• Oversee daily café operations, ensuring consistent execution of service, quality, hospitality, and operational standards.
• Hire, supervise, train, coach, and develop associates, fostering a positive, collaborative, and accountable team environment.
• Provide clear direction and support to associates while addressing performance, operational, and guest service concerns as needed.
• Manage multiple priorities effectively, demonstrating strong organization, follow-through, and attention to detail.
• Build strong relationships with associates, guests, and business partners through professional and responsive service.
• Plan, promote, and execute café special events, promotions, and initiatives designed to enhance the guest experience and drive engagement.

Skills

Supervisory experience

Management experience

Hospitality experience

Food service experience

Education

Degree preferred

Tools

OMS

Job description

Restaurant Associates in Kirkland, WA is seeking a Café Manager to lead daily café operations, supervise associates, and uphold hospitality standards while meeting financial goals. This role governs shift execution, staff development, and guest satisfaction in a fast-paced environment.

This position requires a people-focused leader with strong organization, the ability to manage priorities, and a proactive approach to improving service.