Cafe Lead I: Coffee Quality & Team Coaching

Joe Coffee; New York (NY); On-site; USD 27,552 - 30,307; Full time

Job summary

The Cafe Lead at Joe Coffee in New York operates with a relentless emphasis on beverage quality and coaching to uphold Joe Coffee’s standards for hospitality, consistency, and cafe operations.

This role focuses on execution, quality control, tasting logs, dialing in beverages, and coaching teammates on recipes, service, cleanliness, and latte art, while supporting the General Manager with cash handling, inventory, and ordering.

Qualifications

• Be passionate and knowledgeable about specialty coffee.
• Strong barista with excellent espresso/drink making skills.
• Service experience—adhere to recipes and presentations for food and beverage items.
• Great customer service (hospitality focused).
• Be able to lead and educate café staff.
• Able to multi‑task; experienced and comfortable with working busy shifts.
• Detail‑oriented and passionate about product quality.
• Tidy and self‑disciplined.
• Food protection license.

Responsibilities

• Maintain on-floor hospitality and beverage presentation standards.
• Coach teammates on bar flow, cleanliness, and station organization.
• Lead by example in customer service and cafe operations.
• Support inventory and ordering activities during shifts.
• Provide ongoing coaching and feedback after training.
• Maintain a well-stocked retail display and ensure accurate pricing.

Skills

Passionate about specialty coffee

Barista with espresso skills

Customer service orientation

Leadership & staff education

Multi-task in busy shifts

Detail-oriented, quality minded

Tidy and disciplined

Food protection license

Adhere to recipes & presentations

Job description

The Cafe Lead at Joe Coffee in New York operates with a relentless emphasis on beverage quality and coaching to uphold Joe Coffee’s standards for hospitality, consistency, and cafe operations.

This role focuses on execution, quality control, tasting logs, dialing in beverages, and coaching teammates on recipes, service, cleanliness, and latte art, while supporting the General Manager with cash handling, inventory, and ordering.