Cafe Bar Manager
Ufford Park Resort
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Benefits offered by this job
Job summary
LQ Resorts is seeking a Cafe Bar Manager to lead our new Cafe Golf outlet. This fast-paced role focuses on smooth service delivery of food and drinks to golfers, visitors and guests, with a strong emphasis on customer care and team leadership.
You will work closely with the Head Chef and Golf team to ensure exceptional service standards, coaching staff and maintaining quality throughout the guest experience.
Qualifications
- Experience managing cafe or restaurant service teams.
- Strong leadership and people management skills.
- Excellent communication and customer service mindset.
- Able to liaise across departments to deliver guest experience.
- Attention to detail and organisational skills.
- Flexible and adaptable with a proactive attitude.
Responsibilities
- Supervise cafe planning and service delivery.
- Maintain high service standards by the team.
- Ensure quality of beverages and food presentation.
- Recruit and develop a strong team.
- Train staff and support succession planning.
- Induct new staff into culture and values.
- Collaborate with Head Chef and Golf team for service.
- Oversee staff to ensure guest satisfaction.
- Coordinate with other departments to prep for guests.
- Develop barista knowledge of coffees.
- Contribute to staff development.
Skills
Education
Tools
Job description
Job Title:
Cafe Bar Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for an experienced Food & Beverage professional to lead our new 'Cafe Golf' outlet. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of food and drinks to our golfers, visitors and guests alike. The ideal candidate will have a proven track record of working in a similar environment,and a natural flair for customer service.
Job Title:
Cafe Bar Manager
Department:
Food and Beverage
Reporting To:
Operations Manager
Primary Job Purpose:
An exciting opportunity has arisen for an experienced Food & Beverage professional to lead our new 'Cafe Golf' outlet. This is a fast-paced role where you will be responsible for ensuring smooth service delivery of food and drinks to our golfers, visitors and guests alike. The ideal candidate will have a proven track record of working in a similar environment,and a natural flair for customer service.
Think High Street Cafe style with addition of beers, wines and bar.
Roles and Responsibilities:
Supervise Cafe planning with overall responsibility for service delivery
Maintain service delivery standards at all times by the team
Ensure quality standards are maintained for our products range and ensure these are presented correctly and effectively.
Recruit, maintain and develop a strong team appreciated and known by our regulars and new visitors.
Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
Ensure all new staff are fully inducted into the team, its culture and values
Work closely with the Head Chef and Golf team team to ensure exceptional service delivery of all standards
Supervise operational staff to ensure high levels of customer satisfaction
Collaborate with other departments and operational staff to ensure all areas are ready for guests
Fabulous and comprehensive knowledge of Barista coffees
Contribute to the development of team members
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Keys Skills:
Experience in cafe/restaurants service management
Leadership skills to motivate and manage a team
Confidence and diplomacy to liaise with other departments to ensure effective team work that results in an exceptional experience
Good communication skills to find out exactly what clients/guests want
Personal charm to greet guests and ensure a memorable experience
Excellent organisational and exceptional attention to detail
A cool head to deal with last minute requests and problems
A can-do, adaptable and flexible approach to work
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long-term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends
Free onsite parking
Progression and career development opportunities.
Pension Scheme
Free staff meals whilst on shift
Free gym membership
Access to wellness programmes
Share of Resort’s service charges on monthly basis
Extra days holiday after 2 years
Attitude
Confident and respectful
Friendly, charming and informative
Passionate about Customer Service
Positive can-do attitude
High standard of personal appearance
Respectful
Conscientious
Approachable and supportive
LQ is a family run, collection of quality destination led Hotel Resorts.
- High standards of presentation and organisation
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to understand peaks and troughs of industry and work within a budget
- Ability to create efficient staff rotas
- Flexible approach to work
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- GCSE English grade C /4 or above
- GCSE Maths grade C/4 or above
- Microsoft Excel beginner level
- Experience working in hospitality or events
- Experience of working to service delivery standards
- Experience of reviewing and changing working methods for best practice.
- Customer-service experience.
- Experience of dealing with Customer complaints
- Experience of working in public relations, preferably in the hospitality or travel industries
- Knowledge of correct and effective recruitment practices
- Willingness to undertake further training.
- Microsoft Excel Intermediate level
- Experience of using Res-Diary; Ez-runner; Rezlinx;
- Experience of coaching and mentoring
- Knowledge of Fourth Hospitality System
- Coaching and mentoring
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