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LGH Hotel Management Ltd; Brentwood (MD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Cycle to work scheme

Wellbeing support

Team recognition

Job summary

LGH Hotels Management seeks a friendly Leisure Club Attendant to help create a welcoming, safe and well‑organised leisure environment for members and guests. You’ll assist with gym and leisure activities, provide confident customer service and promote membership benefits.

Based at our hotel with 149 bedrooms and on‑site dining, you’ll work as part of a team, follow health and safety procedures, and handle opening/closing duties and records, while enjoying excellent staff discounts and benefits.

Qualifications

• Experience in hospitality or leisure settings preferred.
• Able to follow health and safety procedures at all times.
• Friendly and approachable with strong communication skills.
• Willing to work flexible shifts, including opening/closing duties.

Responsibilities

• Keep leisure club facilities clean, tidy and well maintained at all times.
• Set up and clear away equipment for fitness classes and activities safely.
• Assist members with gym and leisure equipment, ensuring safe use.
• Provide warm, attentive and professional customer service to all members and guests.
• Support the sale of memberships and leisure services by communicating benefits clearly.
• Follow health and safety procedures to maintain a safe environment.
• Identify and report faults, maintenance issues or safety concerns.
• Assist with opening and closing of the leisure club as required.
• Complete required records and paperwork accurately and on time.

Skills

Customer service

Safety awareness

Teamwork

Attention to detail

Job description

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a friendly, approachable and reliable Leisure Club Attendant to join our team. This role is central to creating a welcoming, safe and well‑organised leisure environment where members feel comfortable, confident and supported.

Taking a Human Givens approach, you’ll help meet people’s core needs for safety, belonging, reassurance and enjoyment, ensuring every member’s visit is a positive experience.

What You’ll Be Responsible For

• Ensuring the leisure club facilities are clean, tidy and well maintained at all times
• Setting up and clearing away equipment for fitness classes and leisure activities efficiently and safely
• Assisting members with gym and leisure equipment, ensuring correct and safe use
• Providing warm, attentive and professional customer service to all members and guests
• Supporting the sale of memberships and leisure services by communicating benefits clearly and positively
• Following health and safety procedures to maintain a safe environment for members and colleagues
• Identifying and reporting any faults, maintenance issues or safety concerns to the Leisure Club Manager
• Supporting the opening and closing of the leisure club as required
• Completing required records and paperwork accurately and on time
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role would suit someone who:

• Enjoys working with people and helping others feel welcome and supported
• Takes pride in keeping spaces clean, organised and well presented
• Understands that feeling safe and cared for is central to a positive leisure experience
• Is confident offering help and guidance in a friendly, approachable way
• Can follow routines while remaining flexible to support daily operational needs
• Is dependable, responsible and works well as part of a team
• Feels motivated by contributing to a calm, positive and inclusive environment
• Is looking to develop experience within leisure, hospitality or wellbeing settings

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.