Supervisor, Restaurant

Kerzner International; Bozeman (MT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance - employer covers 80%

Health Savings Account contribution

100% premium paid for dental, vision & life insurance

5 weeks PTO

8 paid holidays

Uniform provided

Complimentary meals per shift

Discounts at F&B outlets

14 nights at $100/night at Kerzner Properties

Complimentary ski pass or gym reimbursement

Kerzner nights

Ski pass

Job summary

A luxury hospitality brand seeks a Supervisor for their Restaurant to provide exceptional customer service and oversee dining experiences. The role involves leading a team, ensuring food safety compliance, and developing service standards to exceed guest expectations. Candidates should have 2+ years of supervisory experience, with a background in upscale restaurant or catering environments. This position supports a vibrant team atmosphere and offers generous benefits including medical insurance and paid time off.

Qualifications

• At least 2 years' experience at a similar level.
• Minimum 5 years' experience in a restaurant or catering institution.
• Prior workplace training in a luxury hotel environment.
• Food Handler's certification required.
• Knowledge of food operations and beverage practices.
• Understanding of the preparation, delivery and services of high standards in international hospitality environments.

Responsibilities

• Provide professional, customer-focused service to guests.
• Lead and coach F&B service team to enhance service delivery.
• Ensure compliance with food and beverage policies.
• Continuously collect and report guest feedback.
• Assists restaurant management with running the operation and completing tasks within set timelines.
• Ensures smooth mise-en-place and table setups per outlet and One&Only standards.

Skills

Customer-focused service

Food and beverage knowledge

Team leadership

Training and development

Education

Food Handler's certification

Tools

Micros

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and gäst bsn, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Supervisor, Restaurant is responsible for providing professional, customer-focused service to guests, ensuring their dining experience is memorable. They will work closely with the Culinary and Beverage teams to ensure One&Only service standards exceed the expectations of guests. They will work with the F&B leadership team to establish training and implement plans that will help the team exceed departmental goals.

Key Duties & Responsibilities

Leads by example in creating an environment where all guests and employees feel welcome, comfortable, and special

Proficient in the history of the specialty outlet, acting as an ambassador to it

Knowledgeable of the outlet’s menus and promotional activities

Personally coaches, trains, and develops the F&B service team to ensure solid food and beverage knowledge and the perfect sequence of service delivery

Encourages and builds trust, respect, and cooperation among team members

Ensures compliance with all food and beverage policies, standards, and procedures through hands-on training, supervision, and management

Assists the restaurant management with running the restaurant operation, completing all tasks, duties, responsibilities, and projects as assigned within set timelines

Ensures the É smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlet and One&Only standards

Ensures the proper appearance and grooming of assigned colleagues

To ensure that all Food Safety standards are followed to the fullest

Continuously collects feedback from guests and reports it back to management

To assist with any other duties as required by members of the management team

Skills, Experience, & Educational Requirements

At least 2 years' experience at a similar level

Minimum 5 years' experience in a restaurant or catering institution with recognized high standards

Experience in a 5-star, upmarket resort would be an advantage, but is not a requirement

Prior workplace training in a luxury hotel environment

Knowledge of food operations and beverage practices within the catering industry

An understanding of the preparation, delivery, and services associated with the highest standards found in international hospitality environments

Experience with Micros is a plus

Food Handler's certification

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance- 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.